Senior ID Card Specialist

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 52,000 - 72,000; Full time

Job summary

Independence Blue Cross is seeking an experienced ID Card Specialist to review and verify ID cards, confirm benefits on templates, and update formats per business direction. You will interact with internal teams to resolve discrepancies and ensure timely processing of requests.

The role requires a high school diploma and 5+ years of relevant experience, with strong attention to detail, organizational and interpersonal skills. This is a full-time on-site position with the IBX ID Card team.

Qualifications

• High School degree or equivalent.
• 5+ years of relevant experience.
• Demonstrates ability to deal effectively with others and be a team player.
• Able to multitask and adapt to changing priorities while adhering to procedures.

Responsibilities

• Review ID cards and verify accuracy.
• Confirm benefits on detailed templates.
• Update ID Card templates as needed per business direction.
• Coordinate with management on unusual questions or situations.
• Ensure timely completion of ID card requests.
• Communicate discrepancies to internal customers for reference.
• Investigate special handling requests and status of cards.

Skills

Attention to detail

Interpersonal skills

Organizational skills

Multitasking

Team player

Adaptability

Education

High School diploma

Tools

Microsoft Office

Job description

• Reviews ID cards and verifies accuracy.
• Confirm benefits on detailed benefit templates.
• Updates ID Card templates/formats as needed, based on business direction.
• Takes initiative to check questions or unusual situations with management in accordance with established guidelines.
• Ensures thorough and timely completion of request for ID cards.
• Contacts internal customers about discrepancies and documents for future reference.
• Investigates requests from internal customers for special handling, investigation of status of ID cards.
• Notifies the Manager of situations that will impact the release of cards.
• Handles ID card request received via system, i.e., INSINQ and SNOW from other departments (as backup)
• Assists others in responding to and resolving all inquiries in a courteous, professional, and timely manner.
• Maintains established quality and quantity production Standards.
• Acts as liaison with other business partners and alerts them to unusual situations and provides group specific Information as available.
• Demonstrates initiative in clarifying and exploring unusual requests.
• Takes lead on special projects and develops work plan
• Represent ID Card team in cross functional internal and vendor meetings.
• Review and resolve special handling requests.
• Identify, investigate, and prioritize ID cards, getting cards out timely and correct
• Collaborate with all relevant program and IBC company areas to understand and support IBC Customer requirements (e.g., Sales & Marketing, Underwriting, Service Operations, Enrollment, etc).
• Elevate issues and risks in a timely fashion to achieve resolution and mitigation.
• Provide routine status reports.
• Performs other duties as assigned
• High School degree or equivalent
• 5+ years of relevant experience
• Demonstrates ability to deal effectively with others and have a willingness to be a team player.
• Able to multitask, adapt to changing environment, willingness to change priorities, ability to adhere to procedures and guidelines, review card ID detail, demonstrate professionalism.
• Demonstrated experience in a fast-paced, deadline driven team
• Working knowledge of how benefits are constructed
• Ability to learn new things
• Excellent interpersonal skills
• Excellent organizational skills
• Problem solver and self-starter
• Strong attention to detail
• Ability to accurately handle multiple and varied activities simultaneously
• Proficient in Microsoft Applications

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com . We’re revolutionizing health care, and our focus is on you!

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.