Senior IAM Operations Analyst — Entra ID & Automation

Acima; Plano (TX); On-site; USD 110,000 - 145,000; Full time

Job summary

Upbound Group in Plano, TX is seeking an IAM IT Operations Analyst III to administer Entra ID and Active Directory, manage identity lifecycles, and develop automation scripts. You will serve as a senior escalation resource for IAM, VIP issues, and cross-team coordination across Workday, ServiceNow, and downstream apps.

The role emphasizes hands-on scripting, troubleshooting, and a drive for improvements in IAM operations. On-site required; U.S. work authorization required.

Qualifications

• 3–5+ years of IAM operations and identity administration.
• Hands-on experience with Microsoft Entra ID, Active Directory, identity lifecycle management, SSO, SCIM, provisioning, synchronization, MFA, RBAC, and least privilege.
• Proficiency with PowerShell and Python for IAM administration, automation, reporting, reconciliation, and remediation.
• Strong troubleshooting, communication, documentation, and organizational skills with the ability to independently own complex issues through resolution.

Responsibilities

• Administer and troubleshoot Entra ID and Active Directory users, groups, authentication methods, enterprise applications, SSO, SCIM, synchronization, provisioning, and licensing.
• Support joiner, mover, leaver, rehire, transfer, contractor, and contractor-to-coworker lifecycle processes across Workday, IAM, Entra ID, Active Directory, ServiceNow, and downstream applications.
• Investigate provisioning, synchronization, authentication, and access failures and validate identity attributes, group membership, licensing, and lifecycle status.
• Develop, troubleshoot, document, and safely execute PowerShell and Python scripts for IAM administration, reporting, reconciliation, automation, and bulk remediation.
• Identify and remediate orphaned, stale, duplicate, cloud-only, legacy, improperly synchronized, unauthorized, and lifecycle-excluded identities.
• Apply appropriate scripting controls including testing, logging, and audit documentation.
• Serve as a senior escalation resource for complex IAM, authentication, provisioning, access, and onsite technology issues.
• Independently determine root cause and drive high-impact incidents through final resolution.
• Provide responsive support for executives and VIPs and coordinate resolution with IAM Engineering, Cybersecurity, Service Desk, HR, Application Owners, and other technology teams.
• Mentor Analysts I-II, provide technical guidance, lead knowledge transfer, and maintain runbooks, Knowledge Base articles, and scripting documentation.
• Identify opportunities to automate repetitive work and improve IAM operational processes.
• Lead smaller IAM automation and remediation efforts through requirements, testing, implementation, validation, and ongoing support.

Skills

Microsoft Entra ID

PowerShell

Python

Identity lifecycle management

Job description

Upbound Group in Plano, TX is seeking an IAM IT Operations Analyst III to administer Entra ID and Active Directory, manage identity lifecycles, and develop automation scripts. You will serve as a senior escalation resource for IAM, VIP issues, and cross-team coordination across Workday, ServiceNow, and downstream apps.

The role emphasizes hands-on scripting, troubleshooting, and a drive for improvements in IAM operations. On-site required; U.S. work authorization required.