Senior Hybrid Cloud & Infrastructure Administrator

PG&E; Oakland (CA); Hybrid; USD 129,000 - 207,000; Full time

Job summary

PG&E in Oakland is seeking a senior IT operations professional to lead enterprise hybrid cloud and virtualization environments, including Azure Local, AWS, VMware, and Citrix VDI. You will drive reliability, security, and performance of critical infrastructure while guiding MSPs and internal teams.

You will act as a senior escalation point for major incidents, spearhead problem and change management, and push automation and best practices to reduce operational risk across cloud services.

Qualifications

• Bachelor's degree in computer science or job‑related discipline or equivalent experience.
• Experience in infrastructure operations, job‑related, 7 years.
• Master's degree in business administration or job‑related discipline or equivalent experience.
• Leadership experience, IT-Information Technology
• Utility industry experience

Responsibilities

• Serves as the technical and operational expert for Azure Local, AWS public cloud, Windows 365 Cloud PC, VMware, and Citrix Virtual Apps and Desktops environments.
• Maintains the availability, reliability, performance, security, and operational health of enterprise hybrid cloud, public cloud, virtualization services.
• Provides operational oversight of Managed Service Provider teams, ensuring services are delivered in accordance with defined responsibilities, operational procedures, support models, and contractual commitments.
• Monitors and manage SLA and KPI performance, including service availability, incident response and resolution, request fulfillment, patching, vulnerability remediation, change success, problem management, and operational backlog.
• Conducts regular service reviews with Managed Service Providers to evaluate performance, identify service gaps and recurring issues, establish corrective actions, and track commitments through completion.
• Holds service providers accountable for timely incident resolution, effective escalation, accurate documentation, root‑cause analysis, and completion of corrective and preventive actions.
• Provides operational support and technical oversight for Azure Local, including platform health, capacity, performance, monitoring, patching, lifecycle management, resiliency, and incident resolution.
• Provides operational support and oversight for AWS public cloud services, including related infrastructure services.
• Supports the ongoing operation of Windows 365 Cloud PC, including service health, provisioning issues, user connectivity, performance, security, capacity, and incident resolution.
• Maintains sufficient knowledge of VMware vSphere/vCenter and Citrix Virtual Apps and Desktops to provide technical oversight, troubleshoot complex issues, manage escalations, and support existing production services.
• Serves as a senior escalation point for major incidents and complex operational issues, coordinating internal teams, Managed Service Providers, cloud providers, and technology vendors through service restoration.
• Participates in Major Incident Management and Problem Management, ensuring significant or recurring incidents receive appropriate root‑cause analysis and permanent corrective actions.
• Reviews platform monitoring and operational metrics to proactively identify availability, performance, capacity, security, or reliability risks before they cause significant business impact.
• Oversee operational activities associated with patching, vulnerability remediation, lifecycle management, configuration compliance, backup and recovery, and disaster recovery readiness.
• Supports Change Management by reviewing higher‑risk infrastructure changes for operational readiness, implementation planning, validation, rollback capability, dependencies, and appropriate support coverage.
• Identifies opportunities to improve operational efficiency through automation, monitoring, standardization, elimination of recurring issues, and reduction of manual operational processes.
• Ensures operational documentation, support procedures, escalation paths, recovery procedures, knowledge articles, and runbooks remain accurate and current.
• Works directly with Microsoft, AWS, VMware, Citrix, Managed Service Providers, and other technology vendors to manage technical escalations and resolve service‑impacting issues.
• Provides technical leadership, coaching, and guidance to internal resources and Managed Service Provider personnel.

Skills

Leadership experience

Education

Bachelor's degree in computer science or related field

Master's degree in business administration

Job description

PG&E in Oakland is seeking a senior IT operations professional to lead enterprise hybrid cloud and virtualization environments, including Azure Local, AWS, VMware, and Citrix VDI. You will drive reliability, security, and performance of critical infrastructure while guiding MSPs and internal teams.

You will act as a senior escalation point for major incidents, spearhead problem and change management, and push automation and best practices to reduce operational risk across cloud services.