Senior HVAC Training & Technical Support Lead

thegranitegroup; Leominster (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Granite Group in Leominster, MA, is seeking an HVAC Training Specialist to develop and deliver comprehensive HVAC training for staff and customers. You will create and maintain training materials, coordinate multi-channel delivery, and partner with vendors to certify programs.

You will monitor training effectiveness, report on outcomes, and support sales initiatives by aligning marketing concepts with technical instruction. Travel to client sites and vendor locations may be required.

Qualifications

• Experience creating and delivering HVAC training materials for internal and customer use.
• Strong communication and presentation skills with ability to engage diverse audiences.
• Willingness to travel for on-site training and vendor programs.

Responsibilities

• Develop, implement and maintain HVAC training materials and programs.
• Schedule and deliver classroom, virtual classroom, and on-the-job training.
• Become certified trainer in Kohler, Mitsubishi and other vendor programs.
• Monitor and evaluate training effectiveness and modify as needed.
• Coordinate learning delivery across multiple mediums (in-person, e-learning, vendor-led).
• Support sales function by integrating marketing concepts into training.
• Visit job sites with customers and vendors when required.
• Maintain records of training activities and attendees; track related expenses.

Skills

Training delivery

Public speaking

Facilitation

HVAC knowledge

Vendor training

Customer service

Tools

Wrightsoft

Job description

The Granite Group in Leominster, MA, is seeking an HVAC Training Specialist to develop and deliver comprehensive HVAC training for staff and customers. You will create and maintain training materials, coordinate multi-channel delivery, and partner with vendors to certify programs.

You will monitor training effectiveness, report on outcomes, and support sales initiatives by aligning marketing concepts with technical instruction. Travel to client sites and vendor locations may be required.