HVAC Training & Technical Support Specialist

thegranitegroup; Milford (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Granite Group is seeking a dedicated HVAC Training Specialist to develop and deliver comprehensive training materials for staff and customers in Milford, MA. You will coordinate classroom and virtual sessions, pursue vendor certifications, and monitor program effectiveness to drive performance across branches.

The role requires collaboration with marketing and sales teams, occasional site visits, and maintaining records of training activities and expenses.

Responsibilities

• Develop, implement and maintain HVAC training materials for internal and customer use.
• Arrange scheduling and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers.
• Become certified trainer in vendor programs (Kohler, Mitsubishi).
• Monitor and evaluate HVAC training programs; recommend improvements.
• Serve as internal consultant on HVAC product lines to enhance performance of staff.
• Respond to customers and associates with timely technical support.
• Occasionally visit job sites with customers and vendors.
• Maintain records of HVAC training activities and attendance; track income and expenses.
• Coordinate learning delivery via in-person, e-learning, vendor partnerships, or other educational organizations.
• Support integration of marketing concepts within sales; accompany outside sales during client presentations; identify new HVAC opportunities.
• Interface with new hires and tenured employees to align training with company needs.
• Keep abreast of HVAC industry trends, regulatory requirements, and tech advances.
• Collaborate with VP of Marketing and manufacturers reps to set up training events for staff and customers.
• Perform duties safely and in compliance with company policies.
• Familiarize with Wrightsoft to assist branches; perform other duties as assigned.

Job description

The Granite Group is seeking a dedicated HVAC Training Specialist to develop and deliver comprehensive training materials for staff and customers in Milford, MA. You will coordinate classroom and virtual sessions, pursue vendor certifications, and monitor program effectiveness to drive performance across branches.

The role requires collaboration with marketing and sales teams, occasional site visits, and maintaining records of training activities and expenses.