HVAC Training and Technical Support Specialist

thegranitegroup; Natick (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Granite Group is seeking an HVAC Training Specialist to develop and deliver comprehensive training programs for branch personnel and customers. The role involves creating educational materials, coordinating classroom, virtual, and on-the-job sessions, and becoming certified in vendor programs to ensure program effectiveness.

You will monitor training outcomes, provide technical support, and collaborate with marketing to align training with sales initiatives, while staying current with

Qualifications

• Experience delivering HVAC training programs to branch personnel and customers.
• Ability to coordinate learning delivery via multiple mediums.
• Familiarity with Wrightsoft to support branches.

Responsibilities

• Develop and maintain HVAC educational materials.
• Schedule, organize, facilitate, and deliver training.
• Become certified trainer in vendor programs.
• Monitor and improve training effectiveness.
• Provide technical support to customers and associates.
• Visit job sites with customers/vendors when needed.
• Track training attendance, income, and expenses.
• Collaborate with Marketing to integrate campaigns.
• Stay updated on HVAC industry trends.

Skills

HVAC training

Facilitation

Classroom training

Vendor training

Technical support

Education

HVAC certification

Tools

Wrightsoft

e-learning platforms

Job description

The Granite Group is seeking an HVAC Training Specialist to develop and deliver comprehensive training programs for branch personnel and customers. The role involves creating educational materials, coordinating classroom, virtual, and on-the-job sessions, and becoming certified in vendor programs to ensure program effectiveness.

You will monitor training outcomes, provide technical support, and collaborate with marketing to align training with sales initiatives, while staying current with