Senior HVAC Technical Support & Field Lead

AAON, Inc.

Tulsa (OK)

On-site

USD 85,000 - 110,000

Full time

2 days ago

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Job summary

AAON, Inc. is seeking a Technical Development Specialist to provide technical leadership within the Technical Support team and serve as an expert resource for advanced product support, warranty administration, and field issue resolution.

You will bridge frontline specialists with Engineering, Quality, Manufacturing, and Product Management to drive issue resolution and continuous improvement. In this hands-on role, you will lead investigations of complex equipment failures, coordinate

Qualifications

Requires 8+ years of experience in HVAC, refrigeration, controls, field service, technical support, commissioning, warranty administration, or related technical environment.
Associate degree in a related technical field preferred.
Industry-recognized HVAC, controls, refrigeration, or technical certifications preferred.

Responsibilities

Lead escalated customer, service, warranty, and field support issues.
Provide day-to-day guidance and technical assistance to Technical Support Specialists.
Coordinate workload distribution and prioritization of technical support activities.
Lead investigations of complex equipment failures and field issues.
Develop and implement corrective actions with cross-functional teams.
Review and approve complex warranty claims and service requests.
Support field personnel and customers with advanced troubleshooting.