Field Operations & Technical Services Director - HVAC

Carrier; Indiana (PA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Carrier in Indiana is seeking a Product & Technical Service Field Operations Manager responsible for leading a team that provides technical support for HVAC products. This includes training for internal and external stakeholders, managing product issues, and enhancing customer satisfaction. Candidates should have a technical degree and extensive HVAC experience.

Strong leadership skills, proficiency in Microsoft Office, and willingness to travel are essential. The role allows for flexibility in work location, and relocation is not required.

Qualifications

• Ability to lead and manage a team of experienced professionals.
• Experience in a quality improvement position with warranty data/systems.
• Proven experience demonstrating strong communication skills.

Responsibilities

• Lead a team providing technical support for HVAC products.
• Provide training and technical expertise to internal and external customers.
• Develop and deliver technical training materials and sessions.

Skills

Team leadership

HVAC equipment experience

Conflict resolution

Technical presentations

Microsoft Office proficiency

Education

BA/BS degree with field experience

7-10+ years of field experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Carrier in Indiana is seeking a Product & Technical Service Field Operations Manager responsible for leading a team that provides technical support for HVAC products. This includes training for internal and external stakeholders, managing product issues, and enhancing customer satisfaction. Candidates should have a technical degree and extensive HVAC experience.

Strong leadership skills, proficiency in Microsoft Office, and willingness to travel are essential. The role allows for flexibility in work location, and relocation is not required.