Senior HVAC Service Technician at MasterTech Plumbing, Heating and Cooling

HireAligned; Columbia Township (MO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

SPIFs & incentives

Overtime

Health/dental/vision insurance

PTO & holidays

401(k) match

Training & development

Employee discounts

Team events

Supportive environment

Career growth

Job summary

MasterTech Plumbing, Heating & Cooling is seeking a Senior HVAC Service Technician to deliver high-quality heating and cooling solutions to homeowners, backed by a reputation for exceptional service.

You will diagnose, service, and repair residential systems, perform maintenance, mentor apprentices, and participate in ongoing training. This on-site role offers competitive pay, benefits, and opportunities for career growth within a family-owned team.

Qualifications

• EPA certification is required or willingness to obtain with company support.
• NATE certification is a plus.
• 2+ years of residential HVAC service experience.
• Strong customer service and communication skills.

Responsibilities

• Diagnose, service, and repair residential heating and cooling systems.
• Perform HVAC maintenance, tune-ups, and preventative service.
• Troubleshoot HVAC systems and identify root causes of issues.
• Explain system issues, repair options, and recommendations to homeowners.
• Provide professional, friendly customer service during each service call.
• Maintain a clean, organized, and stocked service vehicle.
• Collaborate with customer service and dispatch for a smooth experience.
• Complete accurate work orders, invoices, and service documentation.
• Mentor apprentices and less-experienced technicians.
• Participate in ongoing technical training and development.
• Rotating on-call schedule, including occasional weekends.

Skills

Troubleshooting & diagnostics

Customer service

Communication skills

Team-oriented

Self-motivated

Education

EPA certification

NATE certification

Job description

Are you an experienced HVAC technician who takes pride in quality workmanship and exceptional customer service? MasterTech Plumbing, Heating & Cooling is looking for a skilled Senior HVAC Service Technician to join our growing team.

We’re a family-owned company that values our people, supports professional growth, and believes in treating our team like family. If you’re looking for a place where your experience is appreciated, your skills can continue to grow, and you have the opportunity to build a long-term career, we’d love to hear from you.

What We Offer

• Competitive pay + SPIFs and performance incentives
• Overtime opportunities available
• Health, dental & vision insurance
• Paid time off, including vacation days and 8 paid holidays
• 401(k) with company match
• Paid technical training and ongoing career development
• Employee discounts on plumbing and HVAC services
• Team events, snacks, treats & other employee perks
• A supportive, respectful team environment where your skills are valued
• Opportunities for career growth and advancement

What You’ll Do

As a Senior HVAC Service Technician, you’ll provide professional HVAC solutions directly to homeowners while delivering the high level of service MasterTech is known for.

• Diagnose, service, and repair residential heating and cooling systems
• Perform HVAC maintenance, tune-ups, and preventative service
• Troubleshoot HVAC systems and identify the root cause of issues
• Clearly explain system issues, repair options, and recommendations to homeowners
• Provide professional, friendly customer service throughout each service call
• Maintain a clean, organized, and properly stocked service vehicle
• Work closely with customer service and dispatch teams to provide a smooth customer experience
• Complete accurate work orders, invoices, and service documentation
• Help train and mentor apprentices and less-experienced technicians
• Participate in ongoing technical training, coaching, and professional development
• Participate in a rotating on-call schedule as needed, including occasional weekends

What We’re Looking For

• 2+ years of residential HVAC service experience
• Strong troubleshooting and diagnostic skills across residential heating and cooling systems
• EPA certification required, or willingness to obtain certification with company support
• NATE certification is a plus
• Strong customer service and communication skills
• Professional, dependable, and team-oriented attitude
• Self-motivated and accountable with a strong work ethic
• Positive, optimistic attitude and willingness to embrace change
• Open to feedback, coaching, ride-alongs, and 1:1 development
• Pride in your workmanship and attention to detail
• Valid driver’s license and good driving record

Build Your Career With MasterTech

At MasterTech Plumbing, Heating & Cooling, you’re more than just a technician. The company is committed to ongoing training, professional development, and helping employees build long-term careers in the trades.

If you’re an experienced HVAC service technician who wants to continue developing your skills while working with a team that values quality, accountability, and customer service, apply today!

All offers are contingent upon successfully completing a background check and drug screening.

MasterTech Plumbing, Heating & Cooling is an equal opportunity employer.