Senior HVAC Service Technician

ZipRecruiter; North Attleborough (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A family-owned HVAC company is seeking a Senior Service Technician to join their team in North Attleborough. The role involves handling complex repairs, training junior technicians, and ensuring high customer satisfaction. With a commitment to employee development and competitive pay, this position offers significant growth opportunities in a supportive environment.

Benefits

401(k) with 4% match

Paid time off

50% paid health insurance

Dental insurance

100% paid life insurance

Company vehicle and gas card

Paid tools and company clothing

Plenty of overtime available

Qualifications

• At least five years of HVAC experience working on forced hot air systems.
• EPA 608 Universal Certification required.
• Clean Driving Record.

Responsibilities

• Complete diagnostic and repair calls at customers' homes and businesses.
• Communicate repair recommendations to customers.
• Assist and train Level 2 and 3 technicians.

Skills

HVAC experience

Leadership skills

Team player

Self-motivated

Education

High School Diploma

Job description

BDL Heating & Cooling is seeking a Senior Service Technician, with at least five years of service experience, to join our growing team! If you're looking for a team atmosphere where supervisors and co-workers genuinely care about and support you, BDL Heating & Cooling is the place! We are a family-owned and operated business with approximately fifty employees. We service residential and light commercial customers for forced hot air equipment in Northern Rhode Island and Southeastern Massachusetts. We are committed to the personal growth and development of our employees and providing the best in industry service to our customers.

Responsibilities:

1. Complete diagnostic and repair calls at customers' homes and businesses. As a senior service technician, you will handle more challenging diagnostic calls and major repairs.
2. Clearly communicate repair and/or replacement recommendations to customers based on your findings.
3. Present pricing to customers as needed and obtain necessary approvals for repairs.
4. Assist Level 2 and 3 technicians by returning calls to ensure prompt resolution.
5. Provide feedback to Level 2 and 3 technicians for continuous improvement, in conjunction with the service manager.
6. Conduct ride-alongs with Level 2, Level 3, and apprentice technicians to assist in their on-the-job training based on training goals set by the service manager.
7. Collaborate regularly with the service manager to improve service department operations.
8. Participate in an on-call rotation (approximately once every 2 months, Monday-Thursday or Friday-Sunday).
9. Complete paperwork on Service Titan for each job.
10. Collect payment on-site using Service Titan.
11. Aim for a 5-star rating on Google for every service call.
12. Keep the truck stocked and organized with necessary materials and tools.

Requirements:

• At least five years of HVAC experience working on forced hot air systems, including gas furnaces, heat pumps, RTUs, and hydro air systems.
• High School Diploma.
• Clean Driving Record.
• EPA 608 Universal Certification.
• Refrigeration Technician License (not required but preferred).
• Ability to pass a background check.
• Self-motivated, team player with leadership skills and a positive attitude.

Benefits:

• Competitive base pay and monthly performance pay.
• 401(k) with 4% match.
• Paid time off.
• 50% paid health insurance.
• Dental insurance.
• 100% paid life insurance equal to 2x annual earnings.
• 100% paid STD and LTD.
• Paid tools and company clothing.
• Company vehicle and gas card.
• iPad.
• Plenty of overtime available.