Senior HVAC Service Technician

Gallo Mechanical, LLC; Louisiana (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

A premier mechanical service provider is looking for a Senior HVAC Service Technician to provide exceptional service in diverse commercial environments. This position involves installation, troubleshooting, and maintenance of HVAC systems while mentoring junior team members. Applicants should have over 5 years of experience in HVAC service, an EPA certification, and a strong focus on customer satisfaction. This role requires physical stamina and the ability to work in varied conditions, including extreme weather.

Qualifications

• 5+ years of experience in HVAC service or equivalent combination of education and experience.
• Ability to work in diverse conditions including mechanical equipment rooms and extreme weather conditions.
• Position is highly physical, requiring regular lifting and climbing.

Responsibilities

• Provide service, installation, and maintenance on HVAC systems.
• Ensure high levels of customer satisfaction by promptly addressing concerns.
• Perform scheduled and unscheduled preventative maintenance.

Skills

HVAC service experience

Troubleshooting HVAC equipment

Operating handheld computers

Customer service

Education

High School Diploma or equivalent

EPA Certification

Tools

Various hand-tools

Job description

Focus Areas: Higher education, k-12, hospitals, hotels, government, other institutional campuses or facilities.

JOB SUMMARY:

Gallo Mechanical Services (GMS) is looking for Senior HVAC Service Technicians to join our high performing team. At GMS, we pride ourselves in providing top‑notch service for our customers and are seeking strong team players who share this same passion for exceeding customer expectations. Our Senior HVAC Service Technicians also play a critical role as mentors to the junior members on our team to help them expand their HVAC knowledge and skills to strengthen the team as a whole.

As a Senior HVAC Service Technician, you will be responsible for providing service, installation, and maintenance to customers in a defined market with a diverse commercial base in the above focus areas. This role involves installing, commissioning, troubleshooting, repairing, and starting up HVAC systems in commercial environments, from new facility set ups to existing facility retro fits. The Senior HVAC Service Technician performs scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers.

RESPONSIBILITIES:

• Represents the Company by serving as the direct customer contact and is responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer's location.
• Responsible for end-to-end testing, maintenance, starting up, commissioning, and servicing on assigned HVAC projects.
• Coordinates with team leader and customer to precisely understand requirements for all on-site installation and repairs by extensively examining building layouts, forecasting issues, gathering materials and synchronizing on‑site work.
• Uses cutting edge software and technology, along with a variety of hand‑tools, following blueprints or engineering specifications, to diagnose and repair units, as well as propose retrofits, upgrades and or enhancements to existing systems.
• Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with needs and preferences. Keeps customers informed on the nature of service provided, outstanding issues, and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add‑on work.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
• Displays team effort and dedication to customers by maintaining flexibility to work overtime and weeks as the business requires, including occasional overnight stays.

IDEAL EXPERIENCE & QUALIFICATIONS:

• A High School Diploma or equivalent.
• 5+ years of experience in HVAC service (Split Systems, Packaged Systems, DX Systems, VRF’s, Chillers, Pumps, etc.). or equivalent combination of education (Technical School) and experience.
• Operating and working proficiency with handheld computers (I.e. Smartphone, iPad).
• This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage).
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 pounds, frequently lift and or move up to 25 pounds and occasionally lift and or move more than 50 pounds. Must be able to climb ladders.
• EPA Certification required.
• Ability to troubleshoot and repair HVAC equipment preferred.

Founded in 1945, Gallo Mechanical is a premier mechanical construction and service provider headquartered in New Orleans, bringing more than 80 years of experience delivering mission‑critical HVAC and plumbing solutions across the southeastern United States—from Houston to the Carolinas. Guided by its values of family, service, and performance, Gallo maintains an unwavering commitment to its people and proudly serves healthcare, hospitality, education, industrial, and high‑tech markets with a strong focus on safety, quality, and customer satisfaction.

Inclusive Employer

Our number one focus will always be our people. Gallo Mechanical welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. Gallo Mechanical is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non‑job related disability, or any other protected group status.