Senior HVAC Service Manager

Onehourpittsburghpa

Akron, Northern (OH, KY)

Hybrid

USD 62,000 - 94,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Company vehicle and tools provided or

Training and certifications support

Overtime & on-call pay

Uniforms provided

Advancement opportunities

Job summary

One Hour Heating & Air Conditioning of South Akron is hiring a Senior HVAC Service Manager to help build a new franchise in Akron, OH. You will be part of the founding team, set service standards, mentor technicians, and lead complex repairs while ensuring top customer service.

The role requires 5+ years of hands-on HVAC experience, EPA 608 certification, and the ability to train others. This full-time position offers a competitive pay and comprehensive benefits.

Qualifications

5+ years hands-on HVAC service/repair experience
EPA 608 Certification required
Valid driver's license with a clean record
Ability to mentor technicians
Deep knowledge of electrical, refrigeration, and gas systems
Excellent customer service and communication
Ability to lift up to 75 lbs and work in tight spaces

Responsibilities

Diagnose and repair furnaces, boilers, heat pumps, air conditioners, and ductwork on residential systems
Handle complex service calls, second opinions, and escalated diagnostics
Perform routine maintenance and install new HVAC equipment as needed
Mentor and coach newer technicians and apprentices
Train incoming team members on standards, safety, and customer service
Communicate with customers about issues, options, and pricing
Maintain accurate service records of work performed and parts used
Follow safety protocols and local/state code requirements
Participate in on-call rotation for emergency service calls
Keep service vehicle stocked and organized

Skills

HVAC experience

Mentoring/Training

EPA 608

Driver's license

Electrical & Refrigeration knowledge

Troubleshooting

Customer service

Communication

Lifting 75 lbs

NATE

Lead technician experience

Tools

Smart thermostats

Modern HVAC controls

Job description

Senior HVAC Service Manager — Founding Team Member

Location: Akron Ohio | Job Type: Full-Time | Compensation: $30-$45/hour, Based On Skills And Experience

About the Role

One Hour Heating & Air Conditioning of South Akron is a newly opened franchise location bringing trusted, national-brand HVAC service to Southern Akron and we're looking for an experienced Senior Service Technician to help us build it right from the ground up. You'll be one of our founding team members, setting the standard for craftsmanship and customer service as we grow, and mentoring the technicians and apprentices who join after you.

We're looking for someone who's not just skilled with their hands, but who takes pride in developing others.

What You'll Do

Diagnose and repair furnaces, boilers, heat pumps, air conditioners, and ductwork on residential systems
Handle the most complex and challenging service calls, including second-opinion and escalated diagnostics
Perform routine and preventative maintenance, and install new HVAC equipment as needed until we grow large enough to specialize
Mentor and coach newer technicians and apprentices — teaching diagnostic approach, technique, and professionalism, not just tasks
Help train incoming team members on company standards, safety protocols, and customer service expectations as the location grows
Communicate clearly with customers about system issues, repair options, and pricing
Maintain accurate service records, including work performed and parts used
Follow all safety protocols and local/state code requirements
Participate in an on-call rotation for emergency service calls (seasonal, as needed)
Keep your service vehicle stocked, organized, and well-maintained

What We're Looking For

5+ years of hands-on HVAC service/repair experience required — we're looking for a seasoned technician, not an entry-level hire
Demonstrated ability to train, coach, or mentor less experienced technicians
EPA 608 Certification required
Valid driver's license with a clean driving record
Deep working knowledge of electrical, refrigeration, and gas systems across a wide range of equipment types and brands
Strong troubleshooting skills, sound judgment, and the ability to make the right call under pressure
Comfortable working in tight spaces, attics, crawlspaces, and outdoor conditions year-round (Ohio weather included!)
Excellent customer service and communication skills — you'll often be the face of a brand-new location in the community
Ability to lift up to 75 lbs and work on ladders/rooftops

Strongly preferred:

NATE certification
Ohio HVAC contractor license, or desire and ability to obtain
Prior experience as a lead technician, trainer, or crew supervisor
Experience with smart thermostats and modern controls

Compensation & Benefits

We offer a competitive pay package based on experience, plus a strong benefits package designed to support you and your family:

Pay: Competitive hourly/salary rate, commensurate with experience
Performance Incentives: Share in the companies success
Health Coverage: Medical, dental, and vision insurance
Retirement: 401(k) with company match
Paid Time Off: Paid vacation, sick time, and holidays
Vehicle & Tools: Company vehicle, and tools provided or tool allowance
Training: Ongoing paid training and support for certifications (NATE, EPA renewals, manufacturer trainings)
Overtime & On-Call Pay: Overtime opportunities and additional pay for on-call/emergency service
Uniforms: Company-provided uniforms
Growth: As a founding team member, you're first in line for advancement into Lead Technician, Field Supervisor, or Operations roles as the location expands