Senior HVAC Product Specialist (Remote)

RectorSeal; Houston (TX); Remote; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) and pension

Paid time off and holidays

Job summary

RectorSeal, based in Houston, Texas, seeks a Senior Product Specialist to serve as the primary technical expert for Aspen Manufacturing and HVAC solutions across the RectorSeal portfolio.

You will support customers, contractors, distributors, and internal teams via phone, email, and web-based platforms, collaborating with Engineering, Quality, Manufacturing, Product Management, Marketing, and Sales to drive product quality and customer satisfaction.

Qualifications

• Bachelor's degree requirement; equivalent industry experience may be considered.
• Minimum 7 years of HVAC industry experience.
• Minimum 5 years in Technical Services, Product Support, Engineering Support, Manufacturing, Quality, Product Development, or Field Service.
• Strong HVAC system, equipment, installation, and troubleshooting knowledge.
• Excellent communication, presentation, and problem-solving skills.
• Ability to work with technical and non-technical audiences.
• Authorized to work in the United States; reside in continental US.
• Ability to travel up to 25%.

Responsibilities

• Serve as a SME for Aspen Manufacturing products and HVAC applications.
• Provide technical guidance on installation, troubleshooting, and product performance.
• Support escalated technical issues and field problems.
• Monitor industry trends, competitive products, and regulatory developments.
• Provide advanced technical support via phone, email, and web-based platforms.
• Manage escalated support cases and ensure timely resolution.
• Contribute to knowledge base articles, FAQs, and troubleshooting resources.
• Serve as a liaison between customers, Technical Services, and internal functions.

Education

Bachelor's degree in Engineering, HVAC Technology, Construction Management, Industrial Technology, or related field

Job description

RectorSeal, based in Houston, Texas, seeks a Senior Product Specialist to serve as the primary technical expert for Aspen Manufacturing and HVAC solutions across the RectorSeal portfolio.

You will support customers, contractors, distributors, and internal teams via phone, email, and web-based platforms, collaborating with Engineering, Quality, Manufacturing, Product Management, Marketing, and Sales to drive product quality and customer satisfaction.