Business Services Analyst

Prince William County; Virginia; On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

VRS retirement

401a/457 retirement plans

Paid annual leave

Paid sick leave

Personal leave

Paid holidays

Medical, dental, & vision plans

Life insurance

Employee Assistance Program (EAP)

Career development opportunities

Job summary

Prince William County is seeking a Business Services Analyst to lead the Same Day ACCESS Administrative Team, improving operational delivery of behavioral health services. The role oversees daily operations, staff coverage, and workflow, while driving performance metrics and process improvements across the ACCESS program.

The position requires a high school diploma or GED, 4 years in healthcare administrative ops, and at least 1 year of supervisory experience.

Qualifications

• High school diploma or GED required.
• 4 years of experience in an administrative role in healthcare operations.
• 1 year of experience supervising professional administrative staff.

Responsibilities

• Provide administrative leadership and operational oversight to the Same Day ACCESS Administrative Team.
• Manage daily operations, coordinate staff coverage, oversee workflow, and set performance expectations.
• Monitor ACCESS performance measures and ensure compliance with DBHDS and agency requirements.
• Drive quality improvement initiatives, identify trends, and recommend process improvements.
• Coordinate recruitment, onboarding, orientation and ongoing training for administrative staff supporting Same Day ACCESS.

Skills

Administrative leadership

Staff supervision

Workflow optimization

Healthcare operations

Microsoft Office suite

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

Teams

OneDrive

SharePoint

Job description

Introduction

Are you an experienced administrative professional who thrives on improving operations, streamlining processes, and leading teams? Do you want to put your organizational and business expertise to work improving access to behavioral health services for individuals and families across Prince William County? Prince William County Community Services is seeking a motivated Business Services Analyst to support our ACCESS program, the primary point of entry for individuals seeking behavioral health and substance use services. The ideal candidate brings strong organizational and leadership skills, along with experience managing administrative operations in a healthcare or behavioral health setting.

About This Role

In this role, you'll provide administrative leadership and operational oversight to the Same Day ACCESS Administrative Team. You'll manage daily operations, coordinate staff coverage, oversee workflow, and set performance expectations to ensure smooth, high-quality administrative service delivery. You'll also monitor and help implement ACCESS performance measures and evaluate procedures and workflows for compliance with DBHDS and agency requirements. Beyond day-to-day operations, you'll drive quality improvement initiatives, identifying trends, setting performance goals, and recommending process improvements. You'll also partner with the ACCESS Program Manager to coordinate recruitment, onboarding, orientation, and ongoing training for administrative staff supporting Same Day ACCESS.

This is a great opportunity for someone who enjoys variety, wants to make a tangible impact on how the community accesses behavioral health services, and is looking to grow their leadership experience in a mission-driven environment.

Minimum Requirements

• High school diploma or GED
• 4 years of experience in an administrative role in healthcare operations
• 1 year of experience in supervising professional administrative staff

Preferences

• Experience coordinating and monitoring administrative operations, workflows, or business processes in healthcare, behavioral health, or human services environments.
• Experience in coordinating/scheduling customer intakes, registration, check-in processes and workflows, EHR support, and /or daily front-door operations.
• Experience in recruitment, training, coaching, mentoring and completing performance evaluations
• Proficiency in Microsoft Office, Outlook, Excel, Word, Teams, OneDrive, SharePoint
• Experience in Healthcare/behavioral health administration
• Experience using Electronic Behavioral Health Record

Special Requirements

• Must possess a valid driver's license
• Must pass DMV record check
• Must pass TB test
• Offer of employment is contingent upon the candidate passing a fingerprint-based national criminal history record check.
• Child Protective Services Requirements: Effective 1999, mandated by the Department of Behavioral Health and Developmental Services, 12VA35-105-400 rules and Regulations for Licensing Providers by the Department of Behavioral Health and Developmental Services related to Criminal Registry Checks, a search of the registry of founded complaints of child abuse and neglect maintained by the Department of Social Services.

Work Schedule

Monday - Friday

Starting Salary Range

$65,910.00 - $119,905.50 Annually

We Also Offer Great Benefits Including

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings plans
• Paid Annual Leave / Sick Leave / Personal Leave
• Paid Holidays
• Group Medical, Dental, & Vision Health Plans
• Group Life Insurance
• Employee Assistance Program (EAP)
• Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here for the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees