Senior Human Resources Business Partner

Swap; Austin (TX); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Stock options

PTO + public holidays

Private health

Pension

Wellness benefits

Breakfast Mondays

Job summary

SwapSwap in Austin, TX is seeking a Senior HR Business Partner to act as a strategic partner to leaders across the organisation, aligning people strategy with business goals and fostering an inclusive, high-impact culture.

You will lead on talent acquisition, performance management, organisational design, and change initiatives, using data and insights to drive decisions while supporting global teams (EMEA/US/APAC) as Swap scales.

Qualifications

• 4 - 7 years’ experience as an HR Business Partner or HR Generalist
• Strong stakeholder management skills with the ability to influence and challenge senior leaders
• Experience working across the full employee lifecycle in a high-growth SaaS or tech environment
• Solid knowledge of US employment law
• Comfortable operating in fast-paced, scaling environments, bringing structure and clarity where needed
• Hands-on and adaptable, able to balance strategic thinking with day-to-day execution
• Experience in performance management, organisational design, and change initiatives
• Data-driven mindset with the ability to turn insights into action
• Strong communication skills and a collaborative, relationship-led approach
• Exposure to international teams (EMEA, US, APAC) is a plus
• CIPD Level 5/7 (or equivalent) preferred

Responsibilities

• Partner with senior leadership to translate business goals into impactful people initiatives
• Coach and support managers on performance, development, organisational change, and employee relations
• Support end-to-end hiring across your business areas, from role design through to onboarding
• Drive performance management processes and support organisational design and workforce planning
• Lead on engagement and retention initiatives aligned to company values
• Manage employee relations matters and act as a trusted escalation point
• Use HR data and insights to inform decisions and improve outcomes
• Support organisational change as we scale across teams and geographies

Skills

Stakeholder management

HR generalist

Data-driven

Communication

Cross-functional collaboration

Education

CIPD Level 5/7 or equivalent

Job description

Senior HR Business Partner

Location: Austin, Texas (Hybrid)

About SwapSwap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About your role

As an HR Business Partner at Swap, you will act as a strategic partner to business leaders and teams across the organisation. You will ensure that our people strategy aligns with our business goals, foster a high-impact and inclusive culture, and provide expert HR support across the employee lifecycle.

Strategic Partnership

• Partner with senior leadership to understand business goals and translate them into impactful people initiatives
• Coach and support managers on performance, development, organisational change, and employee relations

Talent & Capability

• Support end-to-end hiring across your business areas, from role design through to onboarding

Performance & Organisation

• Drive performance management processes and support organisational design and workforce planning

Culture, Engagement & ER

• Lead on engagement and retention initiatives aligned to company values
• Manage employee relations matters and act as a trusted escalation point

Data & Change

• Use HR data and insights to inform decisions and improve outcomes
• Support organisational change as we scale across teams and geographies

What we are looking for

• 4 - 7 years’ experience as an HR Business Partner or HR Generalist
• Strong stakeholder management skills with the ability to influence and challenge senior leaders
• Experience working across the full employee lifecycle in a high-growth SaaS or tech environment
• Solid knowledge of US employment law
• Comfortable operating in fast-paced, scaling environments, bringing structure and clarity where needed
• Hands-on and adaptable, able to balance strategic thinking with day-to-day execution
• Experience in performance management, organisational design, and change initiatives
• Data-driven mindset with the ability to turn insights into action
• Strong communication skills and a collaborative, relationship-led approach
• Exposure to international teams (EMEA, US, APAC) is a plus
• CIPD Level 5/7 (or equivalent) preferred

Benefits

Competitive base salaryStock options in a high-growth startupCompetitive PTO + public holidaysPrivate healthPensionWellness benefitsBreakfast Mondays

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and perspectives. The more inclusive we are, the better our work will be.