Senior HR Specialist - Lead Operations & Talent

DeKalb County; Decatur (GA); On-site; USD 44,000 - 72,000; Full time

Job summary

DeKalb County in Decatur, GA is seeking an experienced administrative professional to support daily operations in the Human Resources Department. This exempt role serves as the primary administrative support, with potential lead guidance, direction and training to other HR specialists.

Responsibilities include handling customer service inquiries, managing family and medical leave processes, processing leave donations, payroll-related updates, data entry, records management, and generating

Qualifications

• Associate’s degree in Human Resources, Business/Public Administration, or related field.
• 3 years of experience in human resources or customer service in a HR environment; or equivalent.
• Proficiency with MS Office and data management tools.

Responsibilities

• Performs customer service functions; provides information and assistance regarding department services, forms or other issues; responds to routine questions, complaints, or requests for service; and initiates problem resolution.
• Receives, reviews and processes employee requests for family and medical leave; reviews health care provider forms for pertinent information regarding request; approves or denies routine requests; prepares documentation; researches/reconciles discrepancies and identifies missing information; and answers questions concerning administration of County leave plans and FMLA procedures.
• Receives, reviews and processes employee donation of leave requests; researches discrepancies or missing information; verifies and forwards eligible requests to committee; emails approved requests to employees; maintains related documentation; and updates Kronos for payment.
• Receives and processes leave accrual updates, employee terminations and leave payments; reviews termination package and verifies separation information; determines appropriate hours to be paid; researches discrepancies or missing information and makes corrections; completes and forwards personnel action forms for signature; and maintains related documentation.
• Enters data into computer systems; gathers, logs, tracks, or maintains records regarding department activities; compiles data for further processing, or to prepare department reports; and files, maintains, and stores electronic and hardcopy records; assists with upgrades and software downloads as needed.
• Maintains file system of confidential files/records; prepares files, organizes documentation, and files documents; retrieves/replaces files; scans records; shreds/destroys confidential documents and conducts records maintenance in compliance with retention guidelines.
• Researches, compiles, and/or monitors administrative, statistical data or other metrics; summarizes and prepares reports; handles open records requests; researches department files and sources as needed.
• Communicates with supervisor, other County departments and employees, the public, outside agencies, and others to coordinate work activities and resolve problems.
• Operates a PC to enter, retrieve, review or modify data and uses MS Office; operates general office equipment to complete essential functions.

Skills

Customer service

Data entry

Communication

Records management

Education

Associate’s degree in HR / Admin

Tools

Microsoft Office

Excel

PowerPoint

Canva

Job description

DeKalb County in Decatur, GA is seeking an experienced administrative professional to support daily operations in the Human Resources Department. This exempt role serves as the primary administrative support, with potential lead guidance, direction and training to other HR specialists.

Responsibilities include handling customer service inquiries, managing family and medical leave processes, processing leave donations, payroll-related updates, data entry, records management, and generating