Senior HR Product Lead — Custom Applications

Royal Caribbean Group; Miami (FL); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Royal Caribbean Group's HR Transformation Team is seeking a Product Associate Principal - CAM (Custom Applications Management) to own end-to-end HR technology products, including SAP SuccessFactors and custom applications. This role reports to the Director, HR Product Owner and is based on-site in Miami, FL.

You will govern the SDLC, drive value, manage backlogs, translate business needs into requirements, and lead cross-functional delivery across HR platforms.

Qualifications

• 10+ years of experience in product management, HR technology, or enterprise systems delivery.
• 3–5+ years of people leadership or team oversight.
• Proven track record delivering complex, enterprise-scale technology solutions.
• Deep experience with SAP SuccessFactors and/or HRIS platforms.
• Strong background in Agile, Scrum, and/or traditional project management (PMP, SAFe, etc.)
• Product mindset with ability to define vision, roadmap, and measurable outcomes.
• Strong understanding of SDLC governance, system architecture, and delivery models.
• Ability to translate business strategy into technical execution.
• Advanced stakeholder management and executive communication skills.
• Experience leading HR transformation or digital transformation initiatives.
• Exposure to integrated HR ecosystems (e.g., SAP, Salesforce, ServiceNow, AI-driven talent platforms).
• Certifications such as CSPO, SAFePO/PM, PMP, or SAP SuccessFactors.

Responsibilities

• Overseeing designated products within the HR ecosystem and leading the execution of SDLC initiatives.
• Develop and execute product vision, strategy, and roadmap for HR platforms (e.g., SAP SuccessFactors, case management, custom applications).
• Translate business needs into user stories, requirements, and technical specifications.
• Ensure delivery cadence and prioritize backlog based on business value, risk, and urgency.
• Define test strategy, scenarios, and acceptance criteria to ensure quality and scalability.
• Partner with engineering and architecture teams to ensure solutions are technically sound and future-ready.
• Lead cross-functional alignment across product, engineering, operations, and vendors.
• Provide executive-level reporting on progress, risks, and outcomes.

Skills

SAP SuccessFactors

HRIS platforms

Product management

Agile

SDLC governance

Stakeholder management

Executive communication

Data analytics

ServiceNow

Salesforce

Tools

Salesforce

ServiceNow

Job description

Royal Caribbean Group's HR Transformation Team is seeking a Product Associate Principal - CAM (Custom Applications Management) to own end-to-end HR technology products, including SAP SuccessFactors and custom applications. This role reports to the Director, HR Product Owner and is based on-site in Miami, FL.

You will govern the SDLC, drive value, manage backlogs, translate business needs into requirements, and lead cross-functional delivery across HR platforms.