Senior HR Operations Analyst

GILLIG; Livermore (CA); On-site; USD 103,000 - 130,000; Full time

Job summary

Gillig is seeking a detail-oriented Senior HR Operations Analyst to partner with HR and cross-functional teams. On-site in Livermore, CA, you will be the go-to expert for complex HR transactions, data auditing, and compliance reporting to improve accuracy and employee experience.

Responsibilities include owning HR processes from onboarding to offboarding, ensuring policy compliance, supporting SAP SuccessFactors and FreshServices, and delivering analytics-driven insights.

Qualifications

• Bachelor's degree in HR, Business Admin, or equivalent.
• 4+ years in HR operations, analytics, or support.
• Strong knowledge of HR processes, compliance and data governance.
• Expertise with HRIS platforms like SAP SuccessFactors and case/ticketing tools such as FreshServices.
• Advanced MS Office 365 (Word, PowerPoint, Advanced Excel, Visio, SharePoint)

Responsibilities

• Own and enhance core HR processes from onboarding to offboarding and policy implementation.
• Ensure actions comply with company policies and employment law.
• Support managers with SAP SuccessFactors transactions while maintaining data integrity.
• Identify opportunities to streamline operations and implement scalable solutions.
• Generate HR reports and provide operational insights for decision-making.
• Prepare compliance reporting (EEO, ACA, audits).
• Lead HR-related projects and optimize processes with HRIS.
• Establish SOPs for ticket resolution and operational workflows.
• Collaborate cross-functionally to prepare documentation for compliance.

Skills

HR analytics

Data governance

Communication skills

Confidentiality

Education

Bachelor's degree in Human Resources

Tools

SAP SuccessFactors

FreshServices

MS Office 365

Job description

We are looking for a detail-oriented Senior Human Resources Operations Analyst to join our team. This position is an integral partner for ensuring quality data, upholding processes, and empowering cross-functional communication within our organization. This individual will be the go-to expert for complex HR transactions, data auditing, and compliance reporting, while also leading HR projects that drive efficiency and improve employee experience. The ideal professional is someone who has well-developed analytical and functional skills and is passionate about accuracy, compliance, policies, and regulations. As a member of the HR team, you may be given other job duties to support the department unrelated HR Operations.

This position is on-site in Livermore, CA and reports to the Director, HR Operations

IN THIS ROLE YOU WILL

• Own and enhance core HR processes including employee lifecycle from onboarding to offboarding, compliance, and policy implementation
• Ensure actions comply with company policies and procedures and to local, state, and federal employment law
• Support managers and employees with transactions in SAP SuccessFactors while maintaining data integrity
• Identify opportunities to streamline operations and implement scalable solutions that improve employee experience
• Generate HR reports and provide operational insights to support decision-making
• Prepare compliance reporting (EEO, ACA, state/federal audits)
• Lead HR-related projects, such as process optimization, policy rollouts, or system enhancements in partnership with HRIS
• Establish and enforce best practices regarding standard operating procedures (SOPs) for ticket resolution as well as operational workflows
• Utilize and work within a case management tool (FreshServices) for handling and prioritizing requests to ensure SLA is achieved
• Work cross-functionally with teams to collect documentation for legal and/or compliance related initiatives
• Support HR systems releases, identify impact and enhancement opportunities associated with a new release, and communicate appropriately with key stakeholders
• Develop processes to audit, analyze, resolve, and mitigate current and future issues
• Other HR activities as needed within the HR department

BASIC QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, or equivalent experience required
• Minimum 4 years of progressive experience in HR operations, HR analytics, or HR support
• Strong knowledge of HR processes, compliance requirements, and data governance
• Expertise with HR systems (HRIS platforms like SAP SuccessFactors; case/ticketing systems such as FreshServices).
• Advanced experience in MS Office 365 (Word,PowerPoint, Advanced Excel, Visio, and SharePoint)
• Solid knowledge of core HR processes, including onboarding/offboarding, position changes, benefits administration, payroll, and employee data integrity
• Must have the ability to remain focused, professional, tactful, committed to confidentiality, and discrete when handling sensitive and/or confidential information
• Excellent communication skills, consistent responsiveness and strong problem-resolution abilities (critical, strategic, and evaluative thinking)

WORK ENVIRONMENT

• Ability to lift 25 lbs.
• Regularly required to sit, stand, walk, and occasionally kneel or squat
• Prolonged periods of sitting/standing at a desk and working on a computer
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)

EXPECTED COMPENSATION

$102,600 - $130,000/annual salary + premium benefits

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.