Senior HR Generalist (SRGEN-01)

New Freedom OPS LLC; Phoenix (AZ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Strong benefits package

401(k) with match

Generous paid time off

Free meals, snacks, drinks, gym access

Job summary

New Freedom is seeking a Senior HR Generalist to partner with leaders, oversee employee relations, and ensure regulatory compliance across the organization. You will supervise HR Coordinators, mentor HR Generalists, and support recruitment, onboarding, benefits administration, leave management, investigations, training, and workforce development.

You’ll work with the HR Manager and Director to align daily HR operations with our mission to turn second chances into powerful comebacks, in a

Qualifications

• 5+ years of Human Resources experience with a focus on employee relations and compliance
• Strong knowledge of FMLA, ADA, PWFA, FLSA, benefits administration, and HR practices
• Experience supervising HR Coordinators or HR staff and leading investigations

Responsibilities

• Leading employee relations investigations involving complaints, workplace conflicts, misconduct, and policy violations
• Advising employees and leaders on performance concerns, accommodations, and employment matters
• Directly supervising HR Coordinators while mentoring HR Generalists and other staff
• Overseeing recruitment, onboarding, promotions, transfers, credential verification, and workforce planning
• Providing oversight related to FMLA, ADA, PWFA, workers’ compensation, benefits, and leaves
• Conducting HR audits, regulatory reviews, licensing activities, and accreditation surveys
• Developing and facilitating company-wide training and leadership development programs
• Supporting HR metrics, reporting, process improvements, employee engagement, and culture initiatives
• Partnering with HR leadership on workforce planning and alignment with organizational goals

Skills

Employee relations investigations

Leadership

Coaching/mentoring

HR policy compliance

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS platforms

Microsoft Office

Reporting tools

Job description

• On-site
• Travel Required : Yes
• Pay or shift range: $70,000 USD to $85,000 USD

  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

• Human Resources
• Full-Time
• Requisition #: SENIO002231

Description

Join New Freedom – Where Second Chances Become Bright Futures

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About Us

At New Freedom, our people make our mission possible. As a Senior HR Generalist, you’ll serve as an experienced HR partner, team leader, and trusted resource who helps strengthen employee relations, leadership effectiveness, compliance, and the overall employee experience.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters—and a team that works hard to deliver on it

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About the Role

The Senior HR Generalist is an experienced Human Resources professional responsible for providing advanced employee relations support, compliance oversight, operational leadership, and guidance to employees and leaders. This position directly supervises HR Coordinators, mentors HR Generalists, and supports recruitment, onboarding, benefits administration, leave management, investigations, training, workforce development, and other key HR initiatives.

Working closely with the HR Manager, Senior HR Director, and operational leaders, the Senior HR Generalist helps align daily HR operations with the organization’s workforce needs, regulatory responsibilities, and long‑term goals.

This role is ideal for someone who:

• Is an experienced HR professional ready to take on greater leadership responsibility
• Enjoys investigating workplace concerns and helping leaders navigate complex employee relations matters
• Is passionate about coaching, training, and developing both employees and leaders
• Thrives in a fast‑paced environment with competing priorities and evolving organizational needs
• Brings strong judgment, discretion, accountability, and attention to detail
• Wants to help build an effective, compliant, and people‑focused HR function

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What You’ll Be Responsible For

• Leading employee relations investigations involving complaints, workplace conflicts, misconduct allegations, and policy violations
• Advising employees and leaders on performance concerns, corrective action, workplace accommodations, and other employment matters
• Directly supervising HR Coordinators while providing mentorship, training, and guidance to other HR team members
• Overseeing and supporting recruitment, onboarding, orientation, promotions, transfers, credential verification, and workforce planning activities
• Providing oversight and guidance related to FMLA, ADA, PWFA, workers’ compensation, benefits, and other employee support programs
• Conducting HR audits and supporting regulatory reviews, external audits, licensing activities, and accreditation surveys
• Developing and facilitating company‑wide training, leadership development programs, onboarding content, and employee learning resources
• Supporting HR metrics, workforce reporting, process improvements, employee engagement, recognition, and organizational culture initiatives
• Partnering with HR leadership on workforce planning, budgeting, strategic initiatives, and alignment between HR operations and organizational goals

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What Success Looks Like

• Employee relations matters are addressed promptly, objectively, thoroughly, and professionally
• Leaders receive practical, consistent, and compliant HR guidance that strengthens accountability and performance
• HR Coordinators and other team members receive effective supervision, mentorship, feedback, and development
• Leave, benefits, onboarding, credentialing, and compliance processes are accurate, timely, and well‑managed
• Employee records and HR documentation remain accurate, confidential, compliant, and audit‑ready
• Training and leadership development initiatives address organizational needs and produce measurable improvements
• HR programs and processes support employee engagement, operational effectiveness, and long‑term workforce goals
• Sensitive matters are handled with sound judgment, professionalism, integrity, and appropriate escalation

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What We’re Looking For

• High school diploma or GED (Bachelor’s degree in Human Resources, Business Administration, Psychology, Organizational Development, or a related field preferred)
• Must be 21 years of age or older
• Minimum five (5) years of Human Resources experience
• Minimum two (2) years of experience handling employee relations investigations and corrective action processes
• Minimum one (1) year of leadership, supervisory, or mentoring experience
• Strong working knowledge of employee relations, investigations, benefits administration, HR compliance, FMLA, ADA, PWFA, FLSA, and HR best practices
• Strong leadership, communication, organizational, analytical, and problem‑solving skills
• Advanced proficiency with HRIS platforms, Microsoft Office applications, and reporting tools
• Ability to manage highly sensitive and confidential information with professionalism and discretion
• Ability to work collaboratively while independently managing priorities and taking initiative in a dynamic environment
• Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or a related credential preferred
• Experience supervising HR Coordinators, HR Assistants, or other HR support professionals preferred
• Experience in behavioral health, healthcare, or human services preferred
• Experience with workforce planning, succession planning, compensation, organizational development, or leadership development initiative preferred

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Environment + Physical Demands

This position works primarily in professional office, healthcare, behavioral health, and administrative environments. Some hybrid or remote flexibility may be available based on operational needs, and occasional local travel between facilities, recruiting events, and organizational meetings may be required.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Extended periods of computer‑based and administrative work
• Frequent use of HR systems, reporting platforms, telephones, and standard office equipment
• Frequent verbal, written, virtual, and electronic communication with employees, leaders, vendors, and external stakeholders
• Periods of standing, walking, and movement throughout facilities, meetings, trainings, and employee events
• Occasional lifting, carrying, pushing, or moving of materials weighing up to 35 pounds

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Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.

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New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol‑free workplace, and compliant with Veteran and ADA regulations.

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\"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks\".

Travel Required

Yes . Occasional/Local

Behaviors

Required

Thought Provoking : Capable of making others think deeply on a subject

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Innovative : Consistently introduces new ideas and demonstrates original thinking

Functional Expert : Considered a thought leader on a subject

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Self-Starter : Inspired to perform without outside help

Goal Completion : Inspired to perform well by the completion of tasks

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred

Peer Recognition : Inspired to perform well by the praise of coworkers

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Education

Required

High School or better in General Studies or related field.

Preferred

Bachelors or better in Human Resource Administration or related field.

Masters or better in Human Resource Administration or related field.

Experience

Required

Strong communication, leadership, organizational, analytical, and problem‑solving skills

Ability to manage confidential and highly sensitive information in an effective, professional manner

Ability to adapt to changing priorities and work effectively in a dynamic, fast‑paced environment

Ability to work collaboratively within a team while also demonstrating initiative and effectiveness when working independently

Strong knowledge of FMLA, ADA, PWFA, FLSA, employee relations, benefits administration, HR compliance, investigations, and HR best practices

Advanced proficiency with HR systems, HRIS platforms, Microsoft Office, and reporting tools

5 years: Human Resources experience

2 years: Experience handling employee relations investigations and corrective action processes

1 year: Leadership, supervisory, or mentoring experience

Must be 21 years or older

Preferred

SHRM-CP, SHRM-SCP, PHR, SPHR, or related HR certification

Experience supervising HR Coordinators, HR Assistants, or other HR support staff

Experience in behavioral health, healthcare, or human services environments

Experience with UKG, Kronos, Relias, Paylocity, ADP, or similar systems

Experience with workforce planning, succession planning, compensation, and organizational development initiatives

Licenses & Certifications

Required

Criminal Background Check

Driver's License

MVR Clearance

Annual TB Clearance

Drug & Alcohol Testing

Preferred

HR certification

New Freedom is proud to be an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.