Senior HR Generalist

Bay Area Community Services; Oakland (CA); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

Vision reimbursement program

PTO/Holidays 31 days

Life insurance & 403b

Laptop & iPhone

Job summary

Bay Area Community Services is seeking a Senior HR Generalist to partner with leaders, resolve complex employee relations issues, and strengthen workplace culture while ensuring regulatory compliance across Alameda County and beyond.

The role requires conducting investigations, advising managers, and auditing HR processes to promote fair treatment, privacy, and accurate payroll administration. Travel to various locations will be required.

Qualifications

• BA/BS or higher in HRM or related field.
• SPHR/PHR certification preferred.
• Minimum of four years of general human resources experience.
• Experience with employee relations investigations and coaching.
• Working knowledge of federal, state, and local employment and payroll laws.
• Proficiency in Microsoft Word, Excel and Outlook.

Responsibilities

• Researches and investigates workplace issues to discover facts and facilitate resolution.
• Leads HR investigations by collecting data, interviewing, documenting action steps, and recommending corrective actions.
• Mediates and resolves employee relations issues with managers and conducts investigations when necessary.
• Audits payroll/timesheet records and performance documentation to ensure regulatory compliance.
• Participates in involuntary termination meetings and supports management with delivery.
• Identifies ways to improve morale, workplace relationships, and retention.
• Conducts regular site visits to assess culture, workflows, and compliance needs.
• Ensures regulatory compliance with employment and payroll laws.
• Participates on the Safety Committee and supports risk management goals.
• Supports New Hire Orientation and onboarding processes.
• Performs internal audits and assists with external audits.
• Maintains up-to-date knowledge of HR laws and best practices.

Skills

Employee relations

Management coaching

HR compliance

HR policies

Communication

Education

BA/BS in HR

SPHR/PHR preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Help shape the culture of one of the Bay Area's leading human services organizations.

BACS is a $150 million nonprofit serving thousands of individuals experiencing homelessness, mental illness, and substance use challenges across the East Bay and Sacramento. With more than 700 employees at 30 locations, our people are our greatest asset.

We're looking for an experienced Senior HR Generalist who enjoys partnering with leaders, solving complex employee relations issues, coaching managers, strengthening workplace culture, and ensuring our organization remains compliant as we continue to grow. If you thrive on variety, relationship building, and making a meaningful organizational impact, we'd love to meet you.

The Sr. HR Generalist provides high-level support to the human resources risk management and compliance functions of the agency. This position maintains compliance with HR policies, regulations, laws and other procedures; delivers excellent customer service, emphasizing communication, recognition, teamwork and collaboration; and continually seeks ways to support and develop standardized processes and common procedures, all while maintaining scrupulous compliance with all employment and payroll laws. Responsibilities involve exposure to sensitive information and require use of tact, diplomacy, discretion and judgment.

This position requires travel to our various locations in Alameda County.

DUTIES AND RESPONSIBILITIES: (Essential Functions)

• Researches and investigates workplace issues to discover facts, identify potential liability to the agency, and facilitate resolution.
• Leads and/or partners on HR investigations by coordinating the collection and analysis of quantitative and qualitative data; leading interviews; identifying potential action steps; creating appropriate documentation; and evaluating and recommending corrective action plans for substantiated allegations.
• Works with managers to mediate and resolve employee relations issues; conducts thorough and objective investigations when necessary.
• Continuously audits payroll/timesheet records, performance feedback, counseling and feedback documentation, to assure adherence to regulations, laws, and consistency.
• Sits in (physically or virtually) on all involuntary termination meetings and supports management with appropriate delivery.
• Proactively explores ways and makes recommendations to build morale, improve workplace relationships, and boost productivity and retention.
• Performs regular site visits to observe staff work and interactions and provide recommendations as to culture, workflows and/or compliance as needed.
• Ensures regulatory compliance with legal requirements pertinent to the day-to-day management of employees.
• Participates on the Safety Committee for BACS and works collaboratively with leadership to ensure Committee meets all risk management goals and is a resource body for continuous quality improvement.
• Works collaboratively with the HR team on the New Hire Orientation process for BACS including supporting with coordination, facilitation, and oversight as needed.
• Conducts periodic internal audits to ensure completeness and accuracy of data.
• Assists with annual and periodic external audits.
• Maintains up-to-date knowledge of federal, state, and local employment and payroll laws and HR best practices.
• Performs other duties as assigned.

COMPETENCIES:

• Maintains a customer service and strength-based orientation. Embraces diversity in all aspects.
• Works well with others and behaves professionally and ethically while developing professionally.
• Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
• Adjusts rapidly to new situations warranting attention and resolution.
• Expresses facts and ideas in writing in a clear, convincing and organized manner.
• The ability to maintain confidentiality of employee-related information is required.
• The ability to work with all agency staff and departments to facilitate smooth communication and efficient workflow is required.
• Aptitude for detail-oriented work; ability to work through complex issues with a high degree of accuracy;
• Excellent organizational skills and ability to prioritize and work independently are required.

QUALIFICATIONS:

• BA/BS or higher in Human Resources Management, business, communications, marketing or social services discipline required.
• SPHR/PHR certification preferred.
• Minimum of four years of general human resources experience required.
• Experience with employee relations investigations and management coaching with regard to employee relations issues strongly preferred.
• Working knowledge of federal, state, and local employment and payroll laws and best practices in HR required.
• Social services agency experience preferred.
• Proficiency in Microsoft applications of Word, Excel and Outlook are required.

BENEFITS & COMPENSATION:

• Highly competitive compensation. $48/hourly
• 100% employer-paid medical, dental, and life insurance coverage options for employees, plus a vision reimbursement program. Children’s healthcare coverage is available for as little as $25/month. Average employer-paid benefit value: approximately $913/month per enrolled individual. BACS contributions apply to company-sponsored plans only.
• 31 days off (PTO/Holiday), increasing with tenure.
• +3% per hour differential for tested ability in Sacramento county designated threshold languages ( Arabic, Cantonese, Farsi, Spanish, Vietnamese, Russian)
• 403b with BACS matching contribution after one year of service
• Free iPhone with unlimited data for personal/professional use + laptop for easy mobility

Most direct service positions

BACS Overview

Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating 65 years of serving Alameda, Contra Costa, Sacramento and Solano Counties by providing mental health and social services. BACS’ mission is to uplift under-served individuals and their families by doingwhatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want to transform clinical practice to be client-centered and effective in the field and who want to lead empowered teams to meet goals.

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER