Care Coordinator- Outreach - Alameda County

Bay Area Community Services (BACS); Alameda (CA); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

403b plan

Paid time off

Growth opportunities

Job summary

Bay Area Community Services is seeking a Care Coordinator- Outreach to deliver high-quality therapeutic interventions, case management, crisis support, housing navigation, and family services in Alameda County. This field-based, full-time role requires travel across Oakland, Berkeley, Fremont and surrounding areas, with a Monday–Friday schedule and a focus on client-centered recovery.

Starting pay is $27 per hour, rising to $30 after the 90-day introductory period, plus comprehensive benefits

Qualifications

• High School Diploma required with 4 years of paid work experience in mental health or social services.
• Valid California driver's license, personal vehicle, and proof of personal vehicle insurance.
• DMV printout required.
• Extensive local travel is required.

Responsibilities

• Develop and deliver a full complement of services, including counseling, rehabilitation and case management.
• Use Evidence Based Practice to ensure high quality results and impact.
• Assess risk and intervene appropriately based on symptoms, substance use, environment, and physical conditions.
• Create service plans that are client-centered and goal-oriented.
• Maintain data collection, reporting and charting per policy and regulatory requirements.

Skills

Customer service experience

Mental health experience

Education

High school diploma

Bachelor's degree preferred

Job description

Care Coordinator- Outreach

The Care Coordinator- Outreach is responsible for developing and providing high quality therapeutic interventions and services in support of an individual's wellness and recovery. Services include strength-based and needs-based therapeutic case management, problem-solving, therapeutic rehabilitation including skills-building, benefits support, resource development, housing navigation, crisis intervention, and family support. This position is field based traveling throughout the Alameda county.

This is a community-based position providing direct, face-to-face services to individuals who are chronically homeless, and travel throughout Alameda County is required.

Full time positions | Mon-Friday (8:00 - 4:30 pm)

Locations: Oakland, Berkeley, Fremont

• Oakland HRC outreach position: required to provide HRC/Coordinated Entry services in the community while holding small caseload in designated areas
• Mobile Access Point outreach position East county: holds small caseload of individuals through outreach efforts. Light case management. Preferably someone with knowledge of that area.
• North County HRC outreach position Berkeley, Albany, Emeryville: same as Oakland HRC responsibilities
• Fremont Navigation Center Outreach staff: Traditional outreach with main focus being on making direct referrals to the Fremont Navigation center

Responsibilities

• Responsible for development and delivery of a full complement of services, including individual, family, group counseling, individual rehabilitation and case management/brokerage for individuals within the Care Coordinator's caseload as assigned.
• Responsible for utilizing Evidence Based Practice for the designated population/program to assure high quality results and intended impact.
• Responsible for continuously assessing individual's risk status including risk based on symptoms, substance use, environment, physical conditions, etc and intervening appropriately.
• Responsible for assessing the continued service necessity and creating a service plan that aims at an individual getting better/healthy and accomplishing service goals that are person-centered and belong to the client.
• Responsible for continuous outreach and progressive engagement and reporting disengagement to the team immediately. Responsible for working with outreach team and determining when to disenroll individual based on program protocols.
• Responsible for domain-based assessment, screening referrals, service planning, community planning and benefit coordination which supports wellness and recovery principles. Responsible for care planning and therapeutic case management using a whatever it takes approach.
• Documents and maintains all data collection, reporting, and charting records in accordance with BACS and other relevant county regulatory policies/agencies. Responsible for producing required number of regulatory units of service per month (65% of staff’s time must be providing face-to-face or other eligible community-based support).
• Participates in supervision, staff meetings, consultation, travel, crisis/emergency coverage, weekend coverage, as well as, agency-wide meetings and training, as required by manager.
• Able to work independently and as a member of a therapeutic team.
• Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Is effective at balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services.

Qualifications

• High School Diploma required and must have 4 years of paid work experience in mental health/social services. One of those years may be in a customer service function. Degree is preferred.
• Valid California driver's license, personal vehicle, and proof of personal vehicle insurance coverage are required. DMV printout required.
• Extensive local travel is required.

Compensation & Benefits

• Starting at $27.00 per hour, then $30.00 per hour after satisfactory performance and achievement of all job related goals and requirements for the 90 day introductory period.
• Fully paid medical, dental, vision, and life insurance coverage for employees and children.
• +3% salary differential for "threshold" language fluency in Alameda county (Chinese, Cantonese, Spanish, Vietnamese, Mandarin, Farsi, Cambodian and Tagalog)
• 100% employer-paid medical, dental, and life insurance coverage options for employees, plus a vision reimbursement program. Children’s healthcare coverage is available for as little as $25/month. Average employer-paid benefit value: approximately $913/month per enrolled individual. BACS contributions apply to company-sponsored plans only.
• 403b plan
• 31 days off (PTO/Holiday)
• Significant internal growth opportunities.

BACS Overview

Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating over 70 years of serving Alameda, Contra Costa, Sacramento and Solano Counties by providing mental health and social services. BACS’ mission is to uplift under-served individuals and their families by doing whatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want bring client-centered plans and goals to social services.

How To Apply

Submit a resume with a cover letter highlighting your relevant experience.

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER