Senior HR Experience & Knowledge Manager (Remote)

Holland America-Princess (Holland America Dawson City Inn); Alaska; Remote; USD 100,000 - 158,000; Full time

Job summary

Providence is seeking a Senior HR Program Manager to lead the strategy and evolution of digital experiences and knowledge management practices that help caregivers find information, complete tasks, and access support. This role oversees caregiver-facing experiences across employee portals, knowledge bases, notifications, and other self-service tools.

You will translate complex policies into user-friendly content, use data to drive improvements, and collaborate with HR, IT, and business

Qualifications

• Requires translating complex information into clear user content and experiences.
• 5 years of proven content creation across multiple channels (web, portal, mobile, chat, etc).
• Strong written and verbal communication; collaboration and project management skills.

Responsibilities

• Lead strategy, governance, and continuous improvement of digital experiences and knowledge management.
• Develop and manage content for employee portals, knowledge articles, notifications, and self-service tools.
• Design and optimize caregiver experiences for HR information, services, and support.

Skills

Content strategy

Knowledge management

HTML/CSS

ServiceNow

Content writing

Cross-functional collaboration

Education

Bachelor's degree (relevant field)

Tools

ServiceNow

HTML/CSS

Job description

Providence is seeking a Senior HR Program Manager to lead the strategy and evolution of digital experiences and knowledge management practices that help caregivers find information, complete tasks, and access support. This role oversees caregiver-facing experiences across employee portals, knowledge bases, notifications, and other self-service tools.

You will translate complex policies into user-friendly content, use data to drive improvements, and collaborate with HR, IT, and business