Senior HR Experience & Knowledge Manager (Remote)

Providence; Oregon (WI); On-site; USD 90,000 - 140,000; Full time

Job summary

Providence is seeking a Senior HR Program Manager to lead the strategy and evolution of digital experiences and knowledge management that help caregivers find information, complete tasks, and access support. This role oversees caregiver-facing experiences across employee portals, knowledge bases, notifications, and other self-service tools.

The successful candidate will translate complex policies into user-friendly content, design scalable information architectures, and drive improvements using

Qualifications

• 5 years of proven experience creating content across multiple channels.

Responsibilities

• Lead strategy, governance, and continuous improvement of digital experiences and knowledge management practices.
• Develop and manage content and knowledge resources for employee portals, knowledge articles, notifications, and other self-service tools.
• Translate complex policies, processes, and programs into user-friendly content and experiences.
• Use data, analytics, user feedback, and research to identify opportunities and drive continuous improvement.
• Configure, maintain, and optimize experiences and knowledge resources within ServiceNow and related platforms.

Skills

Content creation

Knowledge management

HTML/CSS

Communication skills

Education

Bachelor's degree

Job description

Providence is seeking a Senior HR Program Manager to lead the strategy and evolution of digital experiences and knowledge management that help caregivers find information, complete tasks, and access support. This role oversees caregiver-facing experiences across employee portals, knowledge bases, notifications, and other self-service tools.

The successful candidate will translate complex policies into user-friendly content, design scalable information architectures, and drive improvements using