Senior HPC Support Engineer - Ethernet and AI Infrastructure

NVIDIA; Santa Clara (CA); On-site; USD 108,000 - 207,000; Full time

Job summary

NVIDIA is seeking a Senior HPC Support Engineer – Ethernet / AI Infrastructure in Santa Clara, CA. You will engage prestige customers, diagnose advanced networking and AI infrastructure issues, and provide comprehensive solutions across Linux-based systems and NVIDIA Spectrum-X.

A strong emphasis on collaboration with Engineering, Marketing, and Support drives continual product improvement. Ideal candidates bring 5+ years in hardware/software support, deep networking knowledge, and experience

Qualifications

• 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
• Knowledge of Enterprise platforms and Linux triage; capable of resolving server/OS issues.
• Excellent communication and professional English skills.
• Academic degree in Networking, CS/Engineering, or IT.
• Experience with Agentic AI technologies (e.g., Claude, Codex) is a plus.

Responsibilities

• Resolve sophisticated customer concerns and issues via research, reproduction, and problem solving for NVIDIA Ethernet Switching tech and Spectrum-X.
• Respond to product support inquiries via phone, email, or conference calls.
• Resolve issues during installation, operation, maintenance, or interoperability with other vendors.
• Collaborate with Engineering, Marketing, and Support to share product requirements and improve tools.
• Develop and document standard methodologies for internal support processes.

Skills

Linux OS

Networking

TCP/IP

Wireshark

BGP

OSPF

VXLAN

Kubernetes

Docker

Python

Shell scripting

Education

CS/Engineering/Networking degree

Tools

NCCL

MPI

Slurm

Docker

Kubernetes

Job description

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

We are seeking a highly motivated Senior HPC Support Engineer – Ethernet / AI Infrastructure to be engaging with our prestige customers, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a member of our NVEX Global Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring that a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to collaborate with Engineering, Marketing, and Support teams regularly on technical issues.

What You Will Be Doing

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End-to-End Solutions such as NVIDIA Spectrum-X.
• Responding to customer product support inquiries via telephone, email or conference calls
• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements

What We Need To See

• 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
• Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-today job responsibilities.
• Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
• Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by our customer, under all circumstances.
• An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
• Excellent communication, presentation/oral/verbal and written English skills

Profound Knowledge And Experience (solving) In The Following Skills

• Networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.
• Linux OS including System Administration and Networking (LFCS / RHCSA)
• Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
• Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. Docker, Kubernetes)
• Strong organizational skills and able to prioritize/ multi-task easily with limited supervision.

Ways To Stand Out From The Crowd

Knowledge and working experience with the following:

• Experience in solving problems in large-scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts
• Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD).
• Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN
• Shell Scripting (Python, bash, Ansible, yaml, etc…)
• Effective and comprehensive fixing / debugging methodology

Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 108,000 USD - 172,500 USD for Level 3, and 120,000 USD - 207,000 USD for Level 4.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until October 12, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer.

As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.