SENIOR HOUSING SERVICES SPECIALIST

Los Angeles County Development Authority; Alhambra (CA); On-site; USD 98,176,000 - 137,482,000; Full time

Job summary

The Los Angeles County Development Authority seeks a Senior Housing Services Specialist to coordinate and process Housing Choice Voucher applications in the Housing Assistance Division. The role requires detailed eligibility determinations, client interviews, and record-keeping across HUD programs, with emphasis on accuracy and customer service.

Based in Alhambra and the South Bay, the position offers a starting hourly wage range of $34.27–$47.98, regular/full-time status, and opportunities to

Qualifications

• Experience determining eligibility for rental assistance programs.
• Ability to maintain confidentiality of sensitive information.
• Strong record-keeping and data entry skills.

Responsibilities

• Perform eligibility determinations for Housing Choice Voucher programs and related services.
• Schedule and conduct reviews to determine ongoing eligibility and rent calculations.
• Explain programs, rights and responsibilities to applicants, residents, and landlords.
• Maintain manuals and computerized records; lead special projects as assigned.
• Coordinate with landlords and other agencies to arrange housing solutions.
• Provide courteous, professional communication to participants and the public.

Skills

Client services

Case management

Data entry

Documentation

Education

High school diploma or equivalent

Three years of housing services experience

Job description

SENIOR HOUSING SERVICES SPECIALIST

HOUSING ASSISTANCE DIVISION & HOUSING MANAGEMENT DIVISION

$34.27-47.98/Hourly (DOQ)

REGULAR POSITION

POSITIONS LOCATED IN ALHAMBRA AND SOUTH BAY (CITY OF LOMITA)

Initial salary placement is generally made between the start and mid-point of the posted range. New hires are not eligible to start at the maximum of the posted range.

LACDA Overview

The Los Angeles County Development Authority (LACDA) is a dynamic, innovative agency created in 1982 by the Board of Supervisors. The agency is part of the County family, but an independent agency and not a County Department. LACDA’s core pillars include housing and community development programs that benefit the unincorporated Los Angeles County areas and various incorporated cities that participate in LACDA programs. Funded primarily with Federal grants, the LACDA is an industry leader in sponsoring new solutions to housing and forming partnerships with private and public agencies. To find out more about LACDA, please visit our website at www.lacda.org.

DIVISION OVERVIEWS

The Housing Assistance Division (HAD) of the Los Angeles County Development Authority (LACDA) is responsible for the administration of the Housing Choice Voucher (HCV) Program. The LACDA administers over 26,000 Housing Choice Vouchers for the County of Los Angeles, as well as other targeted and grant-funded rental subsidy programs. The Housing Assistance Division partners with 10,000 landlords, helping eligible families afford safe, decent, high-quality rental housing.

The Housing Management Division (HMD) manages 3,229 public and affordable housing units located at 68 sites, serving more than 6,500 residents. HMD generates and utilizes the resources of the LACDA to provide quality affordable housing and expand opportunities to improve the quality of life in housing developments through the involvement of employees, residents, and community partners. HMD also implements and administers various funds for the improvement and modernization of the public housing developments and utilizes various grants to provide needs-based services to public housing residents, including at-risk youth and their families.

POSITION OVERVIEW

The Senior Housing Services Specialist role involves coordinating and processing applications for the Housing Choice Voucher (HCV) program. independently performs a variety of technical, complex, and specialized duties in the administration of a variety of rental assistance programs; assumes responsibility for assignments in the more complex programmatic areas of the work and/or provides lead direction and training to lower-level staff; determines initial and continuing program eligibility and rental obligations; explains housing programs and rights and responsibilities to applicants, residents, and property owners and managers; participates in special projects and serves as team lead for special projects as assigned by management staff; maintains manual and computerized records; and performs related duties, as assigned.

Candidates achieving a passing score in this recruitment will be placed in a candidate pool for six (6) months. This pool will be used to fill vacancies as they arise within the Housing Assistance and Housing Management Divisions.

The below statements are intended to describe the general nature and scope of work performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Performs a variety of technical, complex, and specialized duties in the administration of the most complex affordable and assisted housing programs, requiring more complex case management, high acuity or special needs clients, and more frequent client monitoring, and interaction.
• Schedules and conducts formal reviews to determine initial eligibility for a variety of rental assistance programs and/or supportive services; evaluates applications and supplemental information against HUD and Authority program requirements, rules, and regulations; determines eligibility in compliance with applicable federal, state and Authority regulations, policies, and procedures.
• Schedules and conducts interim and annual reviews to determine resident’s ongoing eligibility for applicable rental assistance program and/or supportive services; reviews change in income and household composition; sends out appropriate requests for information; recalculates rent and prepares amendment to current lease as required; notified residents of changes.
• Assists in determining compliance with program rules and regulations including HUD and Authority housing programs standards; may recommend and assist in the implementation of goals and objectives.
• Performs background checks of applicants involving credit and criminal history, medical records, and obtains other pertinent information.
• Schedules and conducts briefings to explain Section 8, public, and affordable housing programs, applicant and resident rights and responsibilities, program requirements and guidelines, the Authority’s role, and next steps in locating and securing housing.
• Determines applicant and resident rental obligation based on provided financial information and applicable program guidelines; explains method of determination pursuant to HUD and/or Authority regulations.
• Organizes and prioritizes caseload to ensure that necessary actions are taken and processed within established timeframes.
• Interprets and applies applicable federal, state, and local laws, codes, and ordinances, and HUD and Authority rules and regulations relevant to the administration of Authority's rental assistance and/or supportive services programs.
• Initiates and conducts counseling for those residents in violation of lease and/or voucher regulations; assists residents with required documentation; recommends program termination as necessary.
• Composes, proofreads and processes a variety of documents including reports, letters, program contracts, memoranda, and general correspondence.
• Maintains accurate and detailed records and files; updates information, research discrepancies, and performs data entry; maintains documentation for case management activities.
• Determines need for additional services and makes referrals and linkages to outside agencies for other services as needed.
• Liaises with other social service agencies and holds interagency case conferences as necessary to address concerns with clients.
• Provides courteous, respectful, honest, timely and professional communication and information to all Authority staff, program participants, visitors, landlords, and the general public; utilizes effective de-escalation techniques as necessary.
• Performs other related duties as assigned.

Knowledge of:

• Administrative regulations, policies, and procedures governing rental assistance programs.
• Principles and practices of housing assistance and public housing programs and supportive services.
• Principles and practices of leadership.
• Principles of providing functional direction and training.
• Eligibility, recertification, and case management practices and procedures as they pertain to assigned housing assistance programs and services.
• Case management techniques.
• Basic interviewing techniques and principles.
• Record-keeping principles and procedures.
• Public and private social services programs, services, and resources.
• Business letter writing and the standard format for reports and correspondence.
• Research and reporting methods, techniques, and procedures.
• Business arithmetic and basic statistical techniques.
• Recent and ongoing development, current literature, and sources of information related to the operations of the assigned programs.
• Applicable federal, state, and local laws, codes, regulations, and ordinances, as well as industry standards and best practices relevant to the assigned area of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and programs, projects, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Perform specialized, complex, and technical eligibility and case management work with accuracy, speed, and minimal supervision.
• Maintain confidentiality of sensitive personal information of applicants, current and former residents, and other matters affecting prospective and/or current applicants and tenants.
• Deal objectively and effectively with applicants and residents having diverse socioeconomic and educational backgrounds and promote their educational and socioeconomic advancement.
• Maintain accurate files and records.
• Make accurate arithmetic computations.
• Prepare clear and concise reports, correspondence, and other written materials.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Use tact, initiative, prudence, and independent judgment within general policy, and procedural, and legal guidelines.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

• Equivalent to completion of the twelfth (12th) grade.

Experience:

• Three (3) years of increasingly responsible experience performing eligibility determination and caseload management within an assisted housing or resident services program at a level equivalent to the Authority’s classification of Housing Services Specialist.

Licenses and Certifications:

• Possession of a valid California Driver’s License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Possession of, or ability to obtain, Public Housing Rent Calculation and Housing Choice Voucher Specialist certificates issued by Nan McKay & Associates.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle to visit various Authority sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.

Equal Opportunity

The LACDA is an equal opportunity employer committed to valuing diversity in the workforce and fostering an inclusive workplace for all employees.

Reasonable Accommodation

If you are an individual with a disability and need to request reasonable accommodations under the Americans with Disabilities Act (ADA), please call the LACDA, Human Resources at [phone] or via email at [e-mail].

DEADLINE

October 28, 2026 @ 11:59 pm OR ONCE 100 APPLICATIONS HAVE BEEN RECEIVED.

RECRUITMENT NUMBER: 26038-II