Senior Housekeeping Leader - Drive Service Excellence

Tandem Hospitality Group; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Tandem Hospitality Group in Austin, TX is seeking an Executive Housekeeper to support the Hotel General Manager in the daily operation of the Housekeeping Department.

You will oversee staff training, scheduling, and adherence to SOPs while driving guest satisfaction; ensure inspections meet standards and collaborate with other leaders to maintain a organized, efficient, and welcoming environment.

Qualifications

• Prior housekeeping supervisory experience preferred.
• Excellent customer service skills required.
• Ability to move, lift, and carry up to 50 pounds as needed.

Responsibilities

• Inspects guest rooms and public areas daily to ensure quality standards and consistency
• Works with supervisors and inspectors to ensure guest room status is communicated to Front Desk in a timely and efficient manner
• Works collaboratively with supervisors and inspectors to continually enhance and advance the hotel's goals and operations
• Work closely with fellow managers and supervisors to develop them both personally and professionally
• Establishes consistent operating procedures
• Motivates the staff and establishes a productive and positive work environment
• Responsible for the appropriate scheduling of Housekeeping Staff to ensure guest and Hotel business needs
• Maintain complete knowledge of all operations department policies/service procedures
• Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department
• Conduct daily stand-up meetings with staff to ensure employees are informed
• Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate.
• Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
• Directly contact respective personnel and relay any deficiencies that are to be corrected
• Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels
• Ensure that an accurate inventory is completed at least twice a month pertaining to housekeeping amenities and supplies, standard guest room items, cleaning supplies, linen, etc.
• Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program
• Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs
• Must be well organized and have excellent supervision, communication, and oversight skills
• Establishes and maintains open, collaborative relationships with employees and fellow management team members
• Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines
• Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor
• Perform all reasonable job duties as requested
• Serve as Manager on Duty on as needed basis

Skills

Customer service

Supervisory experience

Job description

Tandem Hospitality Group in Austin, TX is seeking an Executive Housekeeper to support the Hotel General Manager in the daily operation of the Housekeeping Department.

You will oversee staff training, scheduling, and adherence to SOPs while driving guest satisfaction; ensure inspections meet standards and collaborate with other leaders to maintain a organized, efficient, and welcoming environment.