Senior Housekeeping & Laundry Manager

HEI Hotels & Resorts; The Woodlands (TX); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking an experienced Housekeeping Manager for Embassy Suites The Woodlands. The role focuses on maintaining cleanliness across guestrooms, meeting spaces, and public areas while overseeing staffing, training, and labor cost controls.

You will partner with other departments to ensure service excellence and operational efficiency. The position requires 5+ years of management experience, including 3 years in housekeeping management, and knowledge of laundry operations.

Qualifications

• 5+ years of management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Thorough knowledge of all housekeeping and laundry operations.
• Able to work with other department leaders.
• Strong organizational skills.
• Willing to "pitch-in" and be a team player.
• Knowledge of hotel operations, including budgeting, safety programs, and long-range planning.
• Effective verbal and written communication skills.

Responsibilities

• Plan, organize, and monitor staff workload to meet cleanliness and maintenance standards.
• Develop housekeeping and laundry budget.
• Implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment, and linen.
• Schedule labor to align with occupancy forecasts and events.
• Hire, train, develop, evaluate performance, and address discipline when needed.
• Communicate directions clearly to staff in writing and verbally.
• Interact with guests to resolve issues and maintain high satisfaction.

Skills

People management

Budgeting

Staff training

Communication

Conflict resolution

Team collaboration

Job description

HEI Hotels & Resorts is seeking an experienced Housekeeping Manager for Embassy Suites The Woodlands. The role focuses on maintaining cleanliness across guestrooms, meeting spaces, and public areas while overseeing staffing, training, and labor cost controls.

You will partner with other departments to ensure service excellence and operational efficiency. The position requires 5+ years of management experience, including 3 years in housekeeping management, and knowledge of laundry operations.