Housekeeping Manager

Hei Hotels Inc.; The Woodlands (TX); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation and Sick time

Holiday pay

401(k) with employer matching

Hotel room discounts

DailyPay earnings access

Job summary

HEI Hotels and Resorts seeks a seasoned Hospitality Manager to lead housekeeping operations and laundry services at The Woodlands location. You will ensure cleanliness, train staff, manage budgets, and collaborate across departments to uphold brand standards.

The ideal candidate has 5+ years in housekeeping management, strong leadership, and a thorough knowledge of hotel operations, safety programs, and service excellence.

Qualifications

• 5+ years of management experience, including housekeeping leadership.
• Thorough knowledge of housekeeping and laundry operations and roles.
• Ability to coordinate with other department leaders and resolve conflicts.
• Excellent organizational and communication skills.

Responsibilities

• Plan, organize, and monitor staff workload to meet cleanliness standards.
• Develop housekeeping and laundry budgets and expense controls.
• Schedule labor to align with occupancy, events, and activity levels.
• Hire, train, evaluate, and coach staff; enforce safety and SOPs.
• Maintain high guest satisfaction by addressing issues and ensuring service quality.

Skills

Management experience

Housekeeping management

Laundry operations

Staff supervision

Budget forecasting

Communication skills

Tools

Labor management tools

Job description

About Us Embassy Suites The Woodlands at Hughes Landing is just a quick drive to The Woodlands Waterway and all the district has to offer. Situated right on Lake Woodlands, this hotel is the perfect destination for a family getaway. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Compensation Salary Range: $62,000.00 - $67,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
• Develop housekeeping and laundry budget.
• Develop and implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment and linen as required.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Evaluate condition of furniture, fixtures, décor, etc.
• Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
• Ensure compliance of housekeeping and laundry standard operating procedures and policies.
• Operate department pursuant to OSHA requirements and guidelines.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• 5+ years management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.
• Able to work with other department leaders.
• Able to resolve guest, supervisor, and associate conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.
• HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
• We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Welcome to HEI Hotels and Resorts' Career Page.

With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.