Senior Host: Guest Experience & Reservations Lead

Eataly North America; West Palm Beach (FL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid Time Off

Free family meal daily

Discounts at Eataly

Job summary

Eataly West Palm Beach is seeking a Senior Host to warmly greet guests, seat them, and maintain smooth dining room flow. This role reports to the Restaurant Floor Manager and leads host team training on floor plans, reservations, and hospitality standards.

The Senior Host will manage voicemails, confirm reservations, assist with guest relations, and support event spaces while ensuring an inviting, well-organized dining environment.

Qualifications

• 1+ year of experience in a high-volume restaurant.
• Basic computer skills and familiarity with reservations.
• High school diploma or equivalent preferred.

Responsibilities

• Greet, seat and thank guests, manage flow during service.
• Train new hosts on floor plan, OpenTable features, and hospitality standards.
• Handle reservation confirmations and communicate VIP details to management.
• Maintain restaurant appearance and seating charts using a computerized system.
• Assist with events, guest relations correspondence, and station coverage.

Skills

Customer service

High-volume experience

Hospitality communication

Education

High school diploma or equivalent

Tools

OpenTable

Job description

Eataly West Palm Beach is seeking a Senior Host to warmly greet guests, seat them, and maintain smooth dining room flow. This role reports to the Restaurant Floor Manager and leads host team training on floor plans, reservations, and hospitality standards.

The Senior Host will manage voicemails, confirm reservations, assist with guest relations, and support event spaces while ensuring an inviting, well-organized dining environment.