Senior Host & Guest Experience Leader

Eataly; West Palm Beach (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Eataly is seeking a Lead Host for its West Palm Beach location. The Senior Host will greet and seat guests, manage reservations and the waitlist, and coordinate with the events team to ensure smooth service during peak hours.

The role requires hosting experience in a high-volume restaurant, plus basic computer skills. Onsite availability and a flexible schedule are essential for success in this fast-paced setting.

Qualifications

• 1+ year of experience in a high-volume restaurant.
• Basic computer skills.
• High school diploma or equivalent preferred.

Responsibilities

• Greet guests and manage seating to maintain flow during service.
• Train all new host hires on floor plan/table numbers, OpenTable features, guest interactions, and hospitality standards.
• Check voicemails and return calls to confirm reservations; forward event inquiries to the Events Team and escalate guest issues as needed.
• Respond to Guest Relations emails.
• Maintain menu inventory to reduce paper waste and print menus as needed.
• Ensure restaurant appearance details are maintained (flowers on tables, candles lit, etc.).
• Assist with checking in private events and allocating spaces accordingly.
• Share reservation details with management each shift for proper guest recognition.
• Communicate updates, expectations, and feedback between management and the host team.
• Oversee dining room functioning during service and manage waitlist and seating chart.

Skills

Basic computer skills

Education

High school diploma or equivalent

Job description

Eataly is seeking a Lead Host for its West Palm Beach location. The Senior Host will greet and seat guests, manage reservations and the waitlist, and coordinate with the events team to ensure smooth service during peak hours.

The role requires hosting experience in a high-volume restaurant, plus basic computer skills. Onsite availability and a flexible schedule are essential for success in this fast-paced setting.