Senior Homeowners Claims Specialist — Complex Losses

Plymouth Rock Assurance; Boston (MA); On-site; USD 79,000 - 103,000; Full time

Benefits offered by this job

4 weeks paid time off

Tuition reimbursement

Health insurance starting Day 1

401(k) employer contribution

Remote work equipment

Job summary

Plymouth Rock Assurance is seeking an experienced Senior Claims Representative to manage complex homeowners property claims end-to-end within the Metro West Boston area. The role requires on-site inspections, vendor oversight, reserve management, and coverage/responsibility determination.

Ideal candidates have 5+ years of homeowners claims experience, Xactimate expertise, and strong communication skills. Travel will be routine within roughly 1.5–2 hours and occasional longer trips.

Qualifications

• 5+ years of homeowners property claims experience, including higher-severity or complex losses.
• Strong proficiency in coverage interpretation, investigation, and settlement strategy.
• Xactimate expertise required; certification preferred.
• Bachelor’s Degree or equivalent professional experience.
• Excellent written and verbal communication skills.

Responsibilities

• Independently investigate, evaluate, and resolve complex and high severity homeowners property claims from assignment through settlement.
• Apply advanced coverage analysis and judgment in claim resolution, including disputed coverage or large-loss scenarios.
• Manage a select, lower-volume inventory requiring in-depth investigation and strategic planning.
• Conduct on-site inspections to assess damages, determine scope, causation, and coverage.
• Prepare detailed Xactimate estimates and clearly communicate scope of loss and settlement rationale.
• Proactively manage customer expectations, particularly on complex or extended-duration claims.
• Assign, direct, and oversee vendors, mitigation providers, and inspections.
• Identify subrogation opportunities and liability exposures.
• Establish and adjust appropriate claim reserves based on exposure and severity.
• Adjust homeowners property claims in all states where Plymouth Rock conducts business.
• Serve as a resource to less experienced adjusters and contribute to continuous improvement efforts.
• Represent the company with professionalism and a strong customer focus.

Skills

Coverage interpretation

Investigation

Settlement strategy

Written communication

Independent work

Education

Bachelor’s degree or equivalent

Tools

Xactimate

Claims systems

Microsoft Office

Job description

Plymouth Rock Assurance is seeking an experienced Senior Claims Representative to manage complex homeowners property claims end-to-end within the Metro West Boston area. The role requires on-site inspections, vendor oversight, reserve management, and coverage/responsibility determination.

Ideal candidates have 5+ years of homeowners claims experience, Xactimate expertise, and strong communication skills. Travel will be routine within roughly 1.5–2 hours and occasional longer trips.