Senior Homeowners Claims Adjuster - Remote & High-Impact

plymouthrock; Boston (MA); On-site; USD 79,000 - 103,000; Full time

Benefits offered by this job

4 weeks PTO

Holidays

Insurance options

401(k) matching

Paid family leave

Licensure assistance

Remote work equipment

Professional development

Job summary

Plymouth Rock in Boston is seeking a Senior Claims Representative to manage complex residential homeowners claims across Metro West Boston. You will handle end-to-end adjustment including on-site inspections, vendor oversight, and reserve management in a high-severity, nuanced coverage environment.

The role requires 5+ years of homeowners property claims experience, Xactimate proficiency, and the ability to independently navigate multi-state regulations.

Qualifications

• 5+ years in homeowners property claims including high-severity losses.
• Strong coverage interpretation, investigation, and settlement strategy.
• Xactimate proficiency required.
• Excellent written and verbal communication.
• Ability to work independently across a geographically diverse territory.
• Strong organizational and decision-making skills.
• Proficient in Microsoft Office and claims systems.
• Ability to obtain and maintain adjuster licensure and continuing education.
• Physical ability to carry up to 25 lbs and conduct roof inspections on homes fewer than two stories.
• Valid driver’s license.

Responsibilities

• Investigate, evaluate, and resolve complex homeowners claims from assignment through settlement.
• Apply advanced coverage analysis and judgment in claim resolution including disputed coverage or large losses.
• Manage a lower volume inventory requiring in-depth investigation and planning.
• Conduct on-site inspections to assess damages, scope, causation and coverage.
• Prepare detailed Xactimate estimates and communicate scope of loss and settlement rationale.
• Proactively manage customer expectations on complex or extended claims.
• Direct vendors and inspections and oversee mitigation providers.
• Establish and adjust claim reserves based on exposure and severity.
• Adjust homeowners claims across all states Plymouth Rock operates in.
• Support less experienced adjusters and contribute to process improvements.
• Represent the company professionally with a strong customer focus.

Skills

Homeowners claims

Xactimate

Communication skills

Licensure

Independent work

Microsoft Office

Claims systems

Roof inspections

Driver license

Education

Bachelor’s Degree or equivalent

Tools

Xactimate

Job description

Plymouth Rock in Boston is seeking a Senior Claims Representative to manage complex residential homeowners claims across Metro West Boston. You will handle end-to-end adjustment including on-site inspections, vendor oversight, and reserve management in a high-severity, nuanced coverage environment.

The role requires 5+ years of homeowners property claims experience, Xactimate proficiency, and the ability to independently navigate multi-state regulations.