Senior Help Desk Technician: Windows, Mac & iOS

Koniag Government Services; Silver Spring (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag Operations Services, LLC (KOS) seeks a Help Desk Technician 4 to deliver hands-on Tier 1 and 2 end-user support in Silver Spring, MD. This on-site, full-time role supports federal government customers with remote and desk-side assistance across Windows, macOS, iOS, and related applications.

The successful candidate will manage tickets in ServiceNow, assist with Active Directory and VPN accounts, maintain asset inventories, and coordinate with security teams for endpoint management.

Qualifications

• Two to three years of IT experience and service desk experience.

Responsibilities

• Provide remote and desk-side service desk support for Windows, macOS and iOS devices and core applications.
• Log, triage, prioritize and track requests in ServiceNow through resolution.
• Perform authorized Active Directory account management and provisioning; assist with VPN and email accounts.
• Receive, provision, deploy, and sanitize computers, devices and peripherals.
• Monitor endpoint patch/firmware status and coordinate remediation with security teams.
• Maintain inventories and assist with asset management and software licensing.
• Provide backup/recovery, conference-room and AV support, and user guidance for approved software.
• Maintain SOPs, perform opening/closing checks, and support security/change-management procedures.

Skills

IT experience

Endpoint support

Incident triage

Customer service

Automation scripting

Education

CompTIA A+ Certification

Apple Device Support

ITIL Foundations

HDI Certifications

Tools

ServiceNow

SCCM

Job description

Koniag Operations Services, LLC (KOS) seeks a Help Desk Technician 4 to deliver hands-on Tier 1 and 2 end-user support in Silver Spring, MD. This on-site, full-time role supports federal government customers with remote and desk-side assistance across Windows, macOS, iOS, and related applications.

The successful candidate will manage tickets in ServiceNow, assist with Active Directory and VPN accounts, maintain asset inventories, and coordinate with security teams for endpoint management.