Senior Help Desk Technician: Ownership, Reliability, Growth

Toyota; Macon (GA); On-site; USD 88,000 - 123,000; Full time

Benefits offered by this job

Growth plan

Mentorship

Flexible work options

Job summary

Toyota in Macon, GA is seeking a Senior Help Desk Technician who treats reliability as a feature. A strong background in network troubleshooting translates into ownership of critical tech issues and systems. The role offers a base salary of $88,000–$123,000 per year, with growth, mentorship, and flexible work options.

Ideal candidates bring 5+ years in technology cycles, strong communication, and a customer-focused mindset to support Toyota’s technology services and roadmap in Georgia.

Qualifications

• 5+ years of technology cycles experience.
• Strong communication and ability to translate jargon to plain English.
• Customer-focused with interpersonal skills.
• Proactive in improving reliability and performance of tech services.

Responsibilities

• Track and report on key performance metrics for technology services.
• Investigate, diagnose, and fix bugs reported by users and monitoring tools.
• Keep Ticketing Systems dependencies patched before CVEs become incidents.
• Own the senior Ticketing Systems workstream that unblocks Toyota's Macon roadmap.
• Optimize application performance, latency, and resource utilization at scale.

Skills

Resilience

Curiosity

Quality

Communication

Pattern recognition

Customer focus

Interpersonal skills

Education

CompTIA Network+ certification

Tools

Ticketing Systems

Job description

Toyota in Macon, GA is seeking a Senior Help Desk Technician who treats reliability as a feature. A strong background in network troubleshooting translates into ownership of critical tech issues and systems. The role offers a base salary of $88,000–$123,000 per year, with growth, mentorship, and flexible work options.

Ideal candidates bring 5+ years in technology cycles, strong communication, and a customer-focused mindset to support Toyota’s technology services and roadmap in Georgia.