Senior Help Desk Technician II - IT Support Specialist

Materion Corporation

Milwaukee (WI)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Materion Corporation is seeking a Help Desk Technician II to deliver IT support to non-technical end users over the phone and in person. You will install, troubleshoot, and upgrade computers and peripheral equipment, while building strong relationships with employees and ensuring excellent service.

You will work with standard scripts and tickets, perform PC imaging, basic network tasks, and escalate when needed.

Qualifications

5 years of experience in IT Support or associate degree in process; undergraduate degree preferred.
Minimum two years of applied IT support/IT service desk experience.
Knowledge of standard business desktop software and hardware.
Ability to troubleshoot and resolve technical support questions professionally.
Experience in PC or network administration.
Monitor email inbox and ticketing system for incoming work.
Experience in customer support over the phone.
Strong communication skills, both verbal and written.
Team player who can stay composed during high work volume.
U.S. Person.

Responsibilities

Provide IT user support using standard screens, scripts, references, and procedures with ongoing training.
Interview user to collect information and guide through diagnostics to identify errors.
Image PCs, install software, and configure peripheral equipment.
Provide first-level network administration support (user accounts, file restores, permissions).
Update tickets with status and follow up with users until resolution.
Escalate incidents to next level support when needed.
Work toward incident targets in an ITSM environment with SLAs.