Senior Help Desk Technician II

CGS Federal (Contact Government Services); Fairview (MO); On-site; USD 108,000 - 156,000; Full time

Job summary

An established industry player is on the lookout for a Senior Help Desk Technician to deliver top-notch Level 1 & 2 support services. This role involves assisting a diverse range of users, from senior management to contractors, ensuring seamless operations for the Executive Office for the United States Attorneys. The ideal candidate will thrive in a dynamic environment, managing IT inventories, supporting online meetings, and maintaining IT tickets. With a commitment to innovation and quality, this company offers comprehensive benefits and a chance to make a real impact in government processes.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Flexible Spending Accounts

Paid Time Off

Qualifications

• Experience with Adobe Connect or similar online meeting platforms.
• Knowledge of ITIL and Change Management processes.

Responsibilities

• Provide Level 1 & 2 help desk support to end users.
• Manage IT inventories and support conference room setups.

Skills

Help Desk Support

User Training

ITIL

Adobe Connect

Troubleshooting

Education

ITIL Foundations Certification

Tools

Adobe Connect

Job description

Job Title: Senior Help Desk Technician

CGS Federal (Contact Government Services) is seeking a Senior Help Desk Technician to provide Level 1 & 2 help desk support services to end users including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).

Pay Range: $108,000.00/yr - $156,000.00/yr (based on skills and experience; talk to your recruiter for details)

Employment Type: Full Time

Responsibilities:

• Provide support for backup/restoration, file servers, user accounts, mailboxes, hardware/software installation, handheld device troubleshooting, remote user support, end-user training, and procedural documentation.
• Create spreadsheets and databases for tracking, maintain IT tickets using ITIL, and produce reports on service levels and trends.
• Manage IT inventories, support conference/training room setups, and facilitate online meetings using applications like Adobe Connect.

Qualifications:

• At least one year of experience with Adobe Connect or similar online meeting platforms.
• Preferred: ITIL Foundations certification, Change Management experience, and an active DOD Level 6 Public Trust or higher clearance.

Our Commitment:

CGS strives to simplify government processes through innovative technology and dedicated personnel. We value honesty, professionalism, and quality, offering comprehensive benefits including health, dental, vision, life insurance, 401k, flexible spending accounts, and paid time off.

We are an Equal Opportunity Employer. Applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join us:

Explore more opportunities at our Job Board or learn more about CGS at our website. For inquiries, contact: [e-mail].