Senior Help Desk Specialist II - Onsite & Remote Support

NuAxis, LLC; Washington (District of Columbia); Hybride; USD 52 000 - 76 000; Plein temps

Résumé du poste

NuAxis is seeking a Service Desk Specialist to provide on-site and remote technical support for MEMC and WMATA environments. You will manage incidents, triage issues, and ensure timely resolution while adhering to SOPs and KBAs.

Travel up to 50% may be required to support government locations and projects. The role involves logging tickets, supporting PC refresh programs, and collaborating with Tier I/II teams to maintain service levels and quality assurance.

Qualifications

• Must have Microsoft Office Specialist certification within 60 days of hire.
• ITIL v3 Foundations or HDI HDA/CSR—or equivalent IT industry certification.
• Knowledge of Microsoft networking, Active Directory and Microsoft Office 2010/2013/365.

Responsabilités

• Provide onsite desk-side and remote technical support (may require local travel).
• Log and track all service requests; ensure tickets are updated and resolved per SLA.
• Troubleshoot and triage incidents; interface with network/services teams to restore service.

Connaissances

End-user support

Troubleshooting

Remote support

Onsite support

Formation

Microsoft Office Specialist certification (Office 2007+)

ITIL v3 Foundations / HDI HDA or CSR certification

Outils

SCCM

NetIQ DRA

Citrix XenDesktop

Cisco AnyConnect

Junos Pulse

Description du poste

NuAxis is seeking a Service Desk Specialist to provide on-site and remote technical support for MEMC and WMATA environments. You will manage incidents, triage issues, and ensure timely resolution while adhering to SOPs and KBAs.

Travel up to 50% may be required to support government locations and projects. The role involves logging tickets, supporting PC refresh programs, and collaborating with Tier I/II teams to maintain service levels and quality assurance.