Senior Healthcare Payer Delivery Lead — FACETS Expert

Infojini Inc; Seattle (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

Infojini Inc in Seattle seeks a seasoned Delivery Manager with deep Healthcare Payer and TriZetto FACETS expertise to lead large-scale delivery portfolios across development, production operations, modernization, and support services.

The role requires managing outcome-based and SLA-driven engagements, guiding cross-functional teams, and delivering technology outcomes aligned with client objectives and contractual commitments, including governance and financial oversight.

Qualifications

• 15+ years of IT industry experience.
• Extensive experience managing large-scale delivery portfolios in Healthcare Payer organizations.
• Proven experience leading development, maintenance, production support, and managed services engagements.
• Demonstrated success managing multi-million-dollar programs and complex enterprise initiatives.
• Experience leading large distributed teams across multiple locations and time zones.

Responsibilities

• Lead large Healthcare Payer delivery portfolios encompassing development, maintenance, production support, and operational services.
• Own end-to-end delivery accountability, ensuring successful execution against business objectives, service commitments, and contractual obligations.
• Manage outcome-based and SLA-driven engagements with a focus on quality, productivity, customer satisfaction, and continuous improvement.
• Provide leadership across multiple delivery streams including FACETS implementations, enhancements, upgrades, application modernization, and managed services.
• Drive portfolio planning, resource management, capacity planning, budgeting, forecasting, and financial governance.
• Establish delivery governance frameworks, KPIs, operational metrics, and executive reporting mechanisms.
• Build trusted relationships with client executives, business leaders, and key stakeholders.
• Manage delivery risks, escalations, dependencies, and issue resolution across complex programs.
• Lead geographically distributed teams across onshore, offshore, and vendor organizations.
• Ensure adherence to delivery standards, compliance requirements, and organizational governance processes.
• Drive automation, operational efficiencies, and continuous service improvements across the portfolio.
• Support strategic planning, transformation initiatives, and roadmap execution.

Skills

FACETS platform

Healthcare payer operations

Delivery governance

Stakeholder management

Agile/Waterfall/Hybrid

Tools

Jira

Azure DevOps

ServiceNow

Reporting platforms

Job description

Infojini Inc in Seattle seeks a seasoned Delivery Manager with deep Healthcare Payer and TriZetto FACETS expertise to lead large-scale delivery portfolios across development, production operations, modernization, and support services.

The role requires managing outcome-based and SLA-driven engagements, guiding cross-functional teams, and delivering technology outcomes aligned with client objectives and contractual commitments, including governance and financial oversight.