Senior Healthcare CS Leader — CDS & Adoption

Wolters Kluwer; Saint Cloud (MN); Hybrid; USD 78,000 - 137,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Wolters Kluwer seeks a Senior Customer Success Specialist to drive strategy and product utilization across the Clinical Decision Support Provider portfolio. You’ll advise major accounts, optimize outcomes, and collaborate with Sales Major Account Managers to ensure renewals and exceeded expectations.

You will lead implementation and utilization initiatives, design engagement plans, and foster executive-level relationships to maximize value for healthcare providers.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 3+ years direct clinical healthcare provider experience.
• 2+ years in SaaS-based customer success or related role.
• Understanding of the Healthcare Landscape and CDS products.
• Familiarity with healthcare regulations and workflows.
• Strong leadership, communication and stakeholder management.

Responsibilities

• Partner with Sales to manage health and renewals for Major Accounts.
• Lead executive discussions, plan projects, and ensure adoption.
• Prepare EBRS, ROI reviews, and future opportunities with senior leaders.
• Design deployment plans and training to meet customer needs.
• Monitor utilization, provide data-driven recommendations.
• Coordinate cross-functional teams for timely implementations.
• Maintain strong relationships with key decision-makers.

Skills

Project management

CRM familiarity

Data-driven approach

Executive relationship building

Communication to C-suite

Education

Bachelor’s degree

Advanced degree recommended

Tools

CRM systems

Customer success platforms

Job description

Wolters Kluwer seeks a Senior Customer Success Specialist to drive strategy and product utilization across the Clinical Decision Support Provider portfolio. You’ll advise major accounts, optimize outcomes, and collaborate with Sales Major Account Managers to ensure renewals and exceeded expectations.

You will lead implementation and utilization initiatives, design engagement plans, and foster executive-level relationships to maximize value for healthcare providers.