Senior Healthcare CDS Success Leader

Wolters Kluwer; Waltham (MA); Híbrido; USD 78.000 - 137.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Plans

401(k)

Paid Parental Leave

Descripción de la vacante

Wolters Kluwer is seeking a Senior Customer Success Specialist to manage strategy and product utilization for major accounts in the Clinical Decision Support Provider portfolio. You will partner with Sales to drive adoption, manage deployments, and renewals while aligning with client goals.

The role emphasizes executive communication, cross-functional collaboration, and ongoing value realization, with a ~30-40% travel expectation and a hybrid work model.

Formación

• Bachelor's degree required; Business Health Administration preferred.
• 3+ years direct clinical healthcare provider experience.
• 2+ years SaaS-based customer success or enterprise account experience.

Responsabilidades

• Partner with Sales to maintain health of Major Accounts and support renewals.
• Lead project plans for implementations with cross-functional teams.
• Conduct Executive Business Reviews (EBRs) to align ROI and opportunities.
• Develop and deliver presentations for key stakeholders and executive leadership.
• Design deployment plans, trainings, and workflows for customer needs.
• Oversee utilization analysis and provide data-driven recommendations for improvement.

Conocimientos

Project management

CRM familiarity

Data-driven approach

Executive communication

Healthcare domain knowledge

Educación

Bachelor's degree

Herramientas

CRM software

Descripción del empleo

Wolters Kluwer is seeking a Senior Customer Success Specialist to manage strategy and product utilization for major accounts in the Clinical Decision Support Provider portfolio. You will partner with Sales to drive adoption, manage deployments, and renewals while aligning with client goals.

The role emphasizes executive communication, cross-functional collaboration, and ongoing value realization, with a ~30-40% travel expectation and a hybrid work model.