Lead AI Engineer - Conversational AI & IVR on GCP

KeyBank

Charlotte (NC)

On-site

USD 96,000 - 181,000

Full time

5 days ago

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Job summary

KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This senior individual contributor role emphasizes hands-on AI engineering and delivery with a strong focus on security, reliability, and scalable cloud-native architectures.

The role collaborates with product, platform, voice, and operations teams to deliver secure AI solutions on Google Cloud

Qualifications

4+ years of software engineering experience, including 2+ years in senior AI engineering roles (Lead AI Engineer, Lead Engineer, Principal Engineer, or equivalent).
Hands-on experience building and deploying AI-powered applications and services.
Strong, hands-on experience with Node.js / TypeScript.
Proven experience designing and delivering cloud-native solutions on GCP.
Experience with LLMs, conversational AI platforms, and agentic AI frameworks.

Responsibilities

Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks.
Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.
Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements.
Own end-to-end delivery of complex AI features from concept through deployment and production support.
Apply agentic AI patterns using Gemini, LangGraph, LangChain, and related frameworks.