Senior Guidewire PolicyCenter Scrum Master (Hybrid)

American Family Insurance; Madison (WI); Hybrid; USD 99,000 - 167,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) + pension

Annual incentive

Paid holidays

PTO

Student loan repayment

Paid family leave

Job summary

American Family Insurance in Madison, WI seeks an experienced agile facilitator to drive agile events and coach delivery teams. You will establish metrics, enable self-organization, and help forecast planning while coordinating with business and technical stakeholders.

The role emphasizes servant leadership, collaboration, and continuous improvement across cross-functional teams, with travel up to 10%. Hybrid work and relocation options may apply based on location.

Qualifications

• Experience supporting Guidewire PolicyCenter delivery, Agile/Scrum practices, and release coordination.
• Working knowledge of Guidewire PolicyCenter workflows, product configuration, integrations, and production support processes within an insurance tech environment.
• Demonstrated experience providing customer-driven solutions, support, or service.
• Solid knowledge of IT product delivery, including Scrum Master or related experience.
• Solid knowledge of Agile frameworks, principles, and values.
• Solid knowledge of Scrum framework and practices.
• Solid knowledge of software development lifecycle, IT shared services, QA, and/or DevOps.
• Strong interpersonal and servant leadership skills.
• Strong written and verbal communication skills.
• Strong facilitation and organizational skills.
• Ability to remove impediments, resolve conflict, and motivate team members.
• Knowledge of Jira and Confluence.
• Basic knowledge of scaling frameworks, such as LeSS and Scrum@Scale.
• Travel up to 10%.

Responsibilities

• Ensures teams follow best practices for frameworks and tools that align with established standards.
• Enables the team to be self-organized, cross-functional and effective in an environment new to agile delivery.
• Coaches team to higher level of maturity with predictable delivery at a sustainable pace.
• Facilitates team collaboration, decision making and conflict resolution.
• Helps the team remove impediments and bottlenecks that interrupt the flow of services.
• Partners on the product roadmap, providing techniques to effectively build and manage product backlog and to develop a release strategy that maximizes the value being delivered.
• Coaches teams to identify and minimize waste, while maximizing value. Navigates dependencies and complex delivery challenges through inter-team collaboration.
• Serves the organization by increasing awareness and adoption of agile principles and values.

Skills

Agile Scrum

Servant leadership

Facilitation

Cross-functional

Communication

Stakeholder mgmt

Tools

Jira

Confluence

Job description

American Family Insurance in Madison, WI seeks an experienced agile facilitator to drive agile events and coach delivery teams. You will establish metrics, enable self-organization, and help forecast planning while coordinating with business and technical stakeholders.

The role emphasizes servant leadership, collaboration, and continuous improvement across cross-functional teams, with travel up to 10%. Hybrid work and relocation options may apply based on location.