Senior Guidewire Policy Center Scrum Master

American Family Insurance Agency Staff; Madison (WI); Hybrid; USD 99,000 - 167,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work arrangement

Comprehensive benefits

Job summary

American Family Insurance seeks a Scrum Master to facilitate agile events and coach teams toward higher maturity, aligned with backlog optimization and release planning to maximize value. The role emphasizes servant leadership, strong facilitation, and cross‑functional collaboration in a hybrid Madison, WI environment.

The position supports relocation for eligible candidates, offers a hybrid work model, and requires travel up to 10% with a focus on delivering sustainable, predictable outcomes.

Qualifications

• Experience applying Agile/Scrum practices in delivery and release coordination.
• Strong backlog management and stakeholder collaboration.
• Proven facilitation skills and servant leadership in cross‑functional teams.

Responsibilities

• Facilitates agile events for delivery teams and aligns with standards.
• Coaches teams to higher maturity with predictable delivery at sustainable pace.
• Collaborates on product roadmap, backlog, and release strategy to maximize value.
• Removes impediments and enables cross‑team collaboration.

Skills

Agile frameworks

Scrum

Facilitation

Servant leadership

Backlog management

Jira

Tools

Jira

Confluence

Job description

Description

This position facilitates agile events for assigned product and services delivery teams. Provides and develops meaningful metrics to drive continuous improvement and to support forecasting and planning.

This position has not been approved for sponsorship now or in the future, this includes OPT/CPT/F1Visa/STEM and TN Visa

Position Compensation Range:

$99,000.00 - $167,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location.

Relocation support is offered for eligible candidates.

Primary Accountabilities

• Ensures teams follow best practices for frameworks and tools that align with established standards.
• Enables the team to be self-organized, cross-functional and effective in an environment new to agile delivery.
• Coaches team to higher level of maturity with predictable delivery at a sustainable pace.
• Facilitates team collaboration, decision making and conflict resolution.
• Helps the team remove impediments and bottlenecks that interrupt the flow of services.
• Partners on the product roadmap, providing techniques to effectively build and manage product backlog and to develop a release strategy that maximizes the value being delivered.
• Coaches teams to identify and minimize waste, while maximizing value. Navigates dependencies and complex delivery challenges through inter-team collaboration.

Specialized Knowledge & Skills Requirements

• Experience supporting Guidewire PolicyCenter delivery, including Agile/Scrum practices, release coordination, system enhancements, dependency management, and collaboration with business and technical stakeholders.
• Working knowledge of Guidewire PolicyCenter workflows, product configuration, integrations, and production support processes within an insurance technology environment.
• Demonstrated experience providing customer-driven solutions, support, or service.
• Solid knowledge and understanding of IT product delivery, including experience in a Scrum Master role or related experience.
• Solid knowledge and understanding of Agile frameworks, principles, and values.
• Solid knowledge and understanding of Scrum framework and practices.
• Solid knowledge and understanding of technology practices related to software development lifecycle, IT shared services, QA, and/or DevOps.
• Strong interpersonal and servant leadership skills. Strong written and verbal communication skills.
• Strong facilitation and organizational skills.
• Demonstrated ability to remove impediments, resolve conflict, and motivate team members.
• Solid knowledge and understanding of collaboration tools, such as Jira and Confluence.
• Basic knowledge and understanding of scaling frameworks, such as LeSS and Scrum@Scale. Licenses: Not Applicable. Travel Requirements: Up to 10%. Physical Requirements: Work that primarily involves sitting/standing. Working Conditions: Not Applicable.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

In this Hybrid f role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110

Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston). #LI-Hybrid

Internal Employees are welcome to apply. Relocation is generally not required for individual contributor movement within the same function - please refer to the Job Profile/Role FWA and Function Reference document for the functions that correspond to each role. Relocation may also not be necessary if the movement is within a senior leader's organization. If you have a question about your organization's hierarchy, please discuss with your manager.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

#LI-BC2