Senior Guest Services Representative

RWJBarnabas Health; Toms River (NJ); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

FSA

Wellness Programs

Voluntary Benefits

Partner Discounts

Job summary

RWJBarnabas Health is seeking a Senior Guest Services Representative at Community Medical Center in Toms River, NJ. This full‑time, day-shift role focuses on greeting and assisting patients, visitors, and staff while coordinating with hospital departments to ensure smooth operations.

The position requires a high school diploma or equivalent and strong communication skills, with proficiency in EMR and Microsoft Office. A healthcare hospitality or customer service background is advantageous.

Qualifications

• Experience in front-line healthcare hospitality or related customer service role.
• Excellent written and verbal communication.
• Ability to multitask and work in a fast-paced setting.

Responsibilities

• Greet and assist patients, visitors, and staff.
• Answer inquiries, provide directions, and coordinate with hospital departments.
• Support patient experience by delivering courteous, compassionate service.

Skills

Customer service

Front desk

Healthcare hospitality

Communication skills

Education

High School diploma or equivalent

Tools

EMR

Microsoft Office

Job description

Senior Guest Services Representative

Req #: 0000261365

Category: Clerical / Administrative

Status: Full-Time

Shift: Day

Facility: Community Medical Center

Department: Volunteers

Pay Range: $17.12 - $19.06 per hour

Location: 99 HIGHWAY 37 WEST, TOMS RIVER, NJ 08755

Job Title: Guest Representative Senior

Location: Community Medical Center

Department Name: Volunteers

Req #: 0000261365

Status: Hourly

Shift: Day

Pay Range: $17.12 - $19.06 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Guest Service Representative greets and assists patients, visitors, and staff, answers inquiries, provides directions, and coordinates with hospital departments to ensure smooth operations. This role is critical in creating a positive first impression and supporting the overall patient experience. Exceptional customer service, communication, organization, and multitasking skills are critical to success in this position.

As Guest Services Representative, a typical day might include the following:

• Promoting positive relationship between hospital and individual volunteers
• Coordinating National Volunteer Week
• Communicating with patients with birthday, get well and sympathy cards as appropriate
• Managing of the volunteer workforce, including recruiting and developing formal job descriptions
• Processing applications and updating volunteer computer program
• Printing daily reports, scheduling for Information Desk and stocking supplies

The Guest Services Representative role might be for you if:

• You communicate clearly and compassionately with volunteers, patients, families and staff
• You stay organized and can manage multiple tasks in a busy clinical setting
• You assistance to staff, physician and family members
• You respond in timely manner to all office and schedule inquiries

To be considered for this opportunity, you must have a High School diploma or equivalent and have experience in front-line healthcare hospitality. Prior customer service, hospitality, or healthcare experience is advantageous. Proficiency with computers, electronic medical records (EMR), and Microsoft Office is a plus.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer