Senior Group Insurance Billing Specialist

Accenture; Orlando (FL); Remote; USD 36,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Bonus opportunities

Paid holidays & PTO

Job summary

Accenture is seeking a Group Insurance Billing Senior Analyst to support high-complexity accounts and ensure service levels are met. This role functions as a subject matter expert, guiding the team, resolving billing issues, and collaborating with internal and external stakeholders.

Candidates should have at least 3 years in Group Insurance billing, AR reconciliation, or collections, and solid MS Office/Excel skills (Pivot Tables, VLOOKUPs).

Qualifications

• Minimum 3 years’ experience in Group Insurance Complex Billing, AR Reconciliation and/or Collections
• Minimum 3 years’ experience with MS Office to include Excel Reconciliation

Responsibilities

• Serve as a Subject Matter Expert to support complex billing issues.
• Support Receivable and Suspense Management for mid-level or complex customers.
• Resolve billing-related customer issues with internal and external stakeholders.
• Assist with internal projects, ad hoc requests, and reporting.
• Identify root causes of customer dissatisfaction and suggest process improvements.
• Adhere to client SLAs and department KPIs.
• Manage multiple priorities under tight deadlines and coordinate with vendors.
• Assist with escalations, interfacing with broker or account management.
• Provide training and onboarding support for new team members.
• Maintain proactive client relationships through clear communication.

Skills

Group Insurance

Billing

AR Reconciliation

MS Excel

Communication

Leadership

Tools

Pivot Tables

VLOOKUPS

MS Office

Reporting

Job description

Accenture is seeking a Group Insurance Billing Senior Analyst to support high-complexity accounts and ensure service levels are met. This role functions as a subject matter expert, guiding the team, resolving billing issues, and collaborating with internal and external stakeholders.

Candidates should have at least 3 years in Group Insurance billing, AR reconciliation, or collections, and solid MS Office/Excel skills (Pivot Tables, VLOOKUPs).