Group Account Manager

Freed; United States; Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision benefits

Unlimited PTO

401(k) plan with company match

Equity in growth-stage company

Zusammenfassung

Freed is hiring a Group Account Manager to manage a growing portfolio of SMB healthcare customers. The role emphasizes retention, onboarding, and expanding product adoption across a fast-moving, remote-first team.

You will work with cross-functional teams to ensure exceptional value delivery, while leveraging data to prioritize efforts and drive outcomes for clinicians and practices.

Qualifikationen

• 5–8 years of relevant experience in account management or customer success.
• Experience handling a high-volume portfolio of SMB or small-to-medium business accounts.
• Track record of improving retention, renewals, and expansion opportunities.
• Ability to develop or improve scalable account management processes.

Aufgaben

• Own a high-volume portfolio of SMB healthcare customers and prioritize engagement.
• Drive retention and renewals by addressing customer concerns and implementing strategies.
• Identify expansion opportunities through product usage analysis and needs assessment.
• Improve customer adoption via onboarding, training, and ongoing utilization.
• Build scalable processes to streamline workflows and engagement.
• Leverage data and CRM insights to prioritize efforts and impact.
• Collaborate with Customer Success, Sales, Product, and Support to solve challenges.
• Own customer outcomes with proactive, independent problem-solving.

Kenntnisse

Account management

Customer success

B2B SaaS

High-volume portfolio

Analytical skills

Communication skills

Independent work

Ownership

Tools

HubSpot

Gong

Slack

Google Workspace

Jobbeschreibung

Group Account Manager

Remote — United States | Full-Time

ABOUT FREED

Doctors are overworked, burnt out, and leaving the profession at alarming rates.

At Freed, we combine clinician love with the latest AI technology and intense execution to create products that make clinicians happier.

Our first product is an AI scribe that automates medical documentation.

Since May 2023, we have:

• Acquired over 28,000 paying clinicians who love our product.
• Generated over 70,000 patient notes daily and more than 2 million monthly.
• Made thousands of clinicians happier.

With the backing of Sequoia Capital and other world-class investors, we’re rapidly expanding our product offerings. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.

We’re looking for entrepreneurs: fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting coworkers who want to win.

Freed is headquartered in San Francisco, with team members working remotely and in person across the United States. This position is remote, with close collaboration across teams and time zones.

ABOUT THE ROLE

As a Group Account Manager at Freed, you’ll be responsible for managing, retaining, and expanding our growing portfolio of B2B healthcare customers.

You’ll primarily support small medical practices and micro-clinics, typically consisting of 2–5 providers, with the potential to manage a portfolio of hundreds of accounts as our business scales.

This is a high-volume account management role that combines customer relationship management, operational efficiency, and commercial ownership.

You’ll oversee the customer journey from onboarding and adoption through renewals and expansion, ensuring that clinicians receive exceptional value from Freed’s products.

Success requires balancing proactive customer engagement with scalable processes, identifying accounts that need attention, and uncovering opportunities to expand product adoption.

We’re looking for someone who can operate independently, bring established account management best practices, and thrive in a fast-moving environment where processes are continually evolving.

Above all, your responsibility is to help Freed deliver on our promise: to be the most clinician-friendly company in the world.

HOW YOU’LL HAVE IMPACT

• Own a high-volume portfolio: Manage relationships across a large portfolio of SMB healthcare customers, prioritizing engagement based on customer needs, account health, and growth opportunities.
• Drive retention and renewals: Proactively identify at-risk accounts, address customer concerns, and implement strategies that improve customer satisfaction and retention.
• Identify expansion opportunities: Analyze product usage, customer needs, and account potential to uncover and close upsell and cross-sell opportunities.
• Improve customer adoption: Partner with customers to ensure successful onboarding, training, and continued product utilization.
• Build scalable processes: Apply proven account management strategies to streamline workflows, improve customer engagement, and support portfolio growth.
• Use data to prioritize: Leverage CRM systems, customer health indicators, and usage insights to identify trends and determine where your efforts will have the greatest impact.
• Collaborate cross-functionally: Work closely with Customer Success, Sales, Product, and Support teams to resolve challenges and improve the customer experience.
• Own customer outcomes: Take initiative, solve problems independently, and ensure customers feel supported throughout their relationship with Freed.

WHAT YOU’LL BRING

• 5–8 years of relevant experience in account management, customer success, or a related customer-facing role, preferably within B2B SaaS.
• Demonstrated success managing a high-volume portfolio of SMB or small-to-medium business accounts.
• A proven track record of improving customer retention, driving renewals, and identifying expansion opportunities.
• Experience developing or improving scalable account management processes and customer engagement strategies.
• Strong analytical skills, with the ability to interpret customer data, prioritize accounts, and identify actionable opportunities.
• Excellent communication and relationship-building skills, including the ability to navigate challenging customer conversations.
• Comfort operating independently in a fast-paced, entrepreneurial environment with evolving processes.
• A strong sense of ownership, accountability, adaptability, and commitment to delivering exceptional customer experiences.

NICE TO HAVES

• Previous experience at an early-stage or high-growth technology company.
• Experience working with healthcare providers, medical practices, or healthcare technology products.
• Familiarity with AI-powered tools and products.
• Experience with CRM and productivity platforms such as HubSpot, Gong, Slack, Google Workspace, or similar tools.
• Experience working effectively with distributed teams in highly collaborative, asynchronous environments.

WHAT WE WILL BRING

• Competitive compensation and equity in a high-growth company.
• The opportunity to make an immediate impact on a rapidly growing product that improves clinicians’ lives.
• Medical, dental, and vision benefits for eligible U.S.-based employees.
• Unlimited PTO.
• A 401(k) plan to support your long-term financial goals.
• A collaborative, ambitious team committed to making healthcare better.