Senior Group Account Manager

PPLSI; Ada (OK); On-site; USD 52,000 - 76,000; Full time

Job summary

PPLSI in Ada, Oklahoma, is seeking an Elite Account Manager III to manage the group portfolio of a specific set of associates under minimal supervision, delivering high-quality service and accurate execution of tasks throughout the process.

The role emphasizes effective communication, collaboration with internal and external contacts, meeting deadlines, organization, time management, and the ability to maintain autonomy on projects.

Qualifications

• High School degree equivalent or higher.
• 5+ years of account manager experience.
• Call center experience preferred.
• Knowledge of bookkeeping, accounting, and billing outside of the food industry.
• Proficient in Word, Excel, and PowerPoint.
• Good typing and 10-key skills.
• Good written and verbal communication.
• Good phone and presentation skills.
• Effectively interact with users, peers, managers, and vendors.
• Requires ability to handle multiple deadlines with a detailed, analytical, organized approach.

Responsibilities

• Serve as the lead point of contact and will be responsible for the review and maintenance of specific LegalShield Group Accounts
• Handle more advanced inquiries
• Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members
• Proactively review various reports to ensure group accounts are up to date
• Handle inquiries received by phone, fax, email, or mail
• Should be able to handle sensitive group accounts and be able to prioritize
• Provide support to internal departments regarding group inquiries
• Understand customer demands and expectations and meet these in a timely manner
• Answer incoming calls, make outgoing calls to investigate and correct errors
• Other duties as assigned by leadership

Skills

Account management

Customer service

Communication

Call center experience

Data entry

Typing

10-key

Billing knowledge

Bookkeeping

Word

Excel

PowerPoint

Education

High School degree or higher

5+ years of account manager experience

Tools

Word

Excel

PowerPoint

Job description

PPLSI in Ada, Oklahoma, is seeking an Elite Account Manager III to manage the group portfolio of a specific set of associates under minimal supervision, delivering high-quality service and accurate execution of tasks throughout the process.

The role emphasizes effective communication, collaboration with internal and external contacts, meeting deadlines, organization, time management, and the ability to maintain autonomy on projects.