Senior Elite Account Manager for Group Accounts

PPLSI; Ada (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

PPLSI is seeking an Elite Account Manager III to oversee a portfolio of group accounts, delivering high-level service and accurate execution of duties under minimal supervision. The role emphasizes proactive support, clear communication, and meticulous handling of enrollment, billing, and reporting across LegalShield group structures.

The ideal candidate will have account management experience, strong MS Office skills, and the ability to work with diverse stakeholders while maintaining

Qualifications

• High School degree or equivalent or higher.
• Exceeded performance expectations as Elite Account Manager I or II or 5+ years in an account manager role.
• Call center experience preferred.
• Knowledge of bookkeeping, accounting, and billing outside of the food industry.
• Proficient in Word, Excel, and PowerPoint.
• Good typing and 10-key skills required.
• Good written and verbal communication.

Responsibilities

• Serve as the lead point of contact and maintain review of specific LegalShield Group Accounts.
• Handle advanced inquiries and review enrollment, payment history, and billing invoices.
• Proactively review reports to ensure group accounts are up to date.
• Manage inquiries via phone, fax, email, or mail and handle sensitive group accounts with confidentiality.
• Support internal departments regarding group inquiries and ensure timely execution of tasks.
• Communicate effectively, collaborate with internal/external contacts, and meet deadlines.

Skills

Call center experience

Word, Excel, PowerPoint

Written and verbal communication

Phone and presentation skills

Time management

Education

High School degree or higher

5+ years account management

Tools

Word

Excel

PowerPoint

Job description

PPLSI is seeking an Elite Account Manager III to oversee a portfolio of group accounts, delivering high-level service and accurate execution of duties under minimal supervision. The role emphasizes proactive support, clear communication, and meticulous handling of enrollment, billing, and reporting across LegalShield group structures.

The ideal candidate will have account management experience, strong MS Office skills, and the ability to work with diverse stakeholders while maintaining