Senior GPS Engineer — Semiconductor Equipment & Field

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Job summary

Applied Materials in Santa Clara, CA seeks a senior field service engineer to own knowledge of semiconductor platforms, mainframes, robots, and subsystems. You will lead complex escalations with cross-functional teams and disseminate best practices worldwide.

The role emphasizes troubleshooting, documentation, training packages with GTT collaboration, and ensuring reliability, uptime, and customer satisfaction across global locations. Travel is 10% of the time.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Mechatronics, or related field.
• 7–10 years of experience in semiconductor equipment, product support, field service, systems engineering, or related technical functions.
• Strong understanding of electromechanical systems, robotics, automation, and semiconductor manufacturing equipment.
• Proven experience managing complex technical escalations and collaborating with cross-functional teams.
• Excellent troubleshooting, analytical, and root-cause investigation skills.
• Strong verbal and written communication skills with global stakeholders.
• Self-driven, proactive team player with passion for technology and continuous learning.

Responsibilities

• Develop and maintain expert-level knowledge of next-generation and legacy semiconductor platforms, mainframes, robots, and subsystems.
• Lead complex technical escalations in partnership with cross-functional design and engineering teams to drive rapid issue resolution.
• Deliver technical knowledge, troubleshooting methodologies, and best practices to Applied Materials customer engineers worldwide to improve tool health, performance, and stability.
• Represent the voice of the field in engineering reviews, product development discussions, and reliability improvement initiatives.
• Develop and maintain Best Known Methods (BKMs), Internal Service Bulletins (ISBs), and technical support documentation for new and legacy platforms.
• Create and update procedures covering safety, installation, startup, calibration, maintenance, and troubleshooting activities.
• Develop training packages for new products and collaborate with Global Technical Training (GTT) to deploy training programs.
• Train Customer Engineers (CEs), Process Support Engineers (PSEs), and Technical Product Support (TPS) teams prior to customer deployments.

Skills

Troubleshooting

Analytical thinking

Root-cause investigation

Communication

Self-driven

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Industrial Engineering

Bachelor's degree in Mechatronics

Tools

Robotics

Automation

Semiconductor equipment

Job description

Applied Materials in Santa Clara, CA seeks a senior field service engineer to own knowledge of semiconductor platforms, mainframes, robots, and subsystems. You will lead complex escalations with cross-functional teams and disseminate best practices worldwide.

The role emphasizes troubleshooting, documentation, training packages with GTT collaboration, and ensuring reliability, uptime, and customer satisfaction across global locations. Travel is 10% of the time.