Senior Google CCAI Engineer: IVR, CRM Integrations (Remote)

Miratech; United States; Remote; USD 120,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Relocation assistance

Remote-friendly culture

Job summary

Miratech is seeking a specialized role in the United States to design and implement cloud contact center solutions using Google CCAI. You will build DTMF IVR menus, routing logic, and integrate CRM systems with virtual agents and agent desktops to deliver seamless customer experiences.

The ideal candidate has 5+ years in CCaaS, 2+ years with Google CCAI, and a proven ability to support testing, UAT, and documentation. Relocation and health insurance are offered as part of the package.

Qualifications

• 5+ years of experience with cloud contact center or CCaaS platforms.
• 2+ years of hands-on experience with Google CCAIP.
• Strong understanding of DTMF IVR, routing, and integrations.

Responsibilities

• Build and configure DTMF IVR menus, call flows, and routing on Google CCAI Platform.
• Integrate with CRM systems, virtual agents, and agent desktop components.
• Develop test cases, support UAT, and maintain technical documentation.

Skills

CCaaS platforms

Google CCAI Platform

DTMF IVR design

CRM integrations

Testing & UAT

Tools

Google CCAI Platform

Job description

Miratech is seeking a specialized role in the United States to design and implement cloud contact center solutions using Google CCAI. You will build DTMF IVR menus, routing logic, and integrate CRM systems with virtual agents and agent desktops to deliver seamless customer experiences.

The ideal candidate has 5+ years in CCaaS, 2+ years with Google CCAI, and a proven ability to support testing, UAT, and documentation. Relocation and health insurance are offered as part of the package.